UEFN days do not count in Creator Portal

Summary

Days spent in UEFN do not count in the Creator Portal.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Steps to Reproduce

  1. Visit the Creator Portal (Fortnite Creator Portal).
  2. Try to enroll (Enroll now > Enroll now > Check eligibility) and note down the number of days (2/7).
  3. Work for a day in UEFN.
  4. Try to enroll once again the next day and check the number of days.

Expected Result

The number of days should have increased.

Observed Result

The number of days did not increase.

Platform(s)

windows

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Additional Notes

I checked daily for a few days following the same steps, and the issue persists. Maybe checking daily caused the issue.

I just checked now since posting, but nothing changed. It seems that issue is not caused by checking daily. Maybe my account is bugged. :person_shrugging:

Hello, for account support, please go to https://www.epicgames.com/help/en-US/c-202300000001640 and scroll to the bottom of the page. There is a “Contact Us” button at the bottom of the page.

Thank you!

1 Like

I contacted account support, and they suspect that it’s an issue on UEFN’s side. They redirected my issue to the UE team.

While waiting, I followed their suggestion which is try Creative through Fortnite. I did that yesterday, and I can confirm that a day was counted. :partying_face: :tada:

I post this as a workaround in case someone else is having the same issue. Hopefully, the UE team will be able to fix this issue for good.

This is a bug with the EGL i feel as look what my stats show…

This is clearly wrong i think that 98h has never gone up from a random date in the past 2-3 yrs and instead its adding to Fortnite time as you can see. I have not spend 8k hours playing Fortnite Battle Royale

2 Likes

I think you’re onto something here. Mine shows nonsensical stats too. No time at all is logged under UEFN. Instead, a lot of time is logged under Fortnite. I will bring this up to support. Thank you!

2 Likes

i have been editing in UEFN and sometimes in fortnite creative for about 5 or 6 days and till now its 0/7 days . i have contact the support before 2 days and still no respond :frowning:

Make sure that you’re logged in to the same account that you’re trying to enroll with.

Make sure that UEFN is closed and launch Fortnite. From Fortnite, find Creative and launch it. Any work you do in Creative should count as a day once 24 hours pass.

If UEFN and Creative days don’t count, I am afraid your last option is to work in UE. Hopefully, that’s not bugged.

I disagree Epic need to fix it and try to back date the time so it all matches. Someone shouldn’t have to go through hoops when they are indeed on UEFN. If there main time system on the EGL is bugged its not acceptable.

Just took this and compare to the one i posted in Oct above

I fully agree with you. I am just proposing a workaround. This seems to affect very few people, and finding the source of the issue seems difficult.

For me, Time Played under UEFN doesn’t show at all (as shown in the attached screenshot), but as I mentioned before, 2 days counted correctly in UEFN.

I encourage whoever has this issue to vote on this bug report.

1 Like

@Flak Please can you forward this to the team behind the Epic Game Launcher there is clearly an issue with it. Thank you kindly :slight_smile:

1 Like

We have been having the exact same issues, having worked in UEFN for 6 days now, yesterday we spend almost half the day in it, but still upon checking today the days in UEFN eligibility on the Fortnite Creator portal is not updating.

We reported this issue already on 11 January 2026 via this thread which was closed and locked: Enroll Fortnite Creative Program 0/7 Days Spend in UEFN Does Not Update without us being able to continue seeking support on it, because we reached out to support and they do not address nor fix the issue yet.

It doesn’t matter if we login from Fortnite Creative and edit in creative, etc., when we check the next day, there is no update on the eligibility page. As of today, 3 February 2026, this is still the state of the creator portal eligibility page:

2 Likes

This should have been fixed when it was initially reported. This again is another example of high impact for creators and low effort for epic to fix yet gets ignored for months its crazy.

1 Like

Hi there everybody. Just wanted to circle back on this with updated information on our experience so far. So after reporting the issue, we tried several things:

  1. We launched Fortnite and used the creator island only for 4 or so days. So finally, it did update the eligibility and 2 days was added. But after the 2nd day it didn’t want to add our days in Fortnite Creative anymore, although we worked about 4 days in there.

  2. Because we are on a tight timeline to launch our first game, we then decided to do a drastic 2nd step, and that was to completely uninstall Fortnite and UEFN, removing every and all files associated with these two programs and any cashing. Then we downloaded and re-installed Fortnite and UEFN. UEFN still didn’t want to update the eligibility by itself, but via Fortnite Creative on the clean install as well as work in UEFN, the days worked for the eligibility counter on the Fortnite Creator portal did again start to add up. Yesterday, we reached our 7/7 days in Fortnite Creative, and was able to finalize our creator account today. Thank you to @Jimbohalo10 who helped us via this thread Checking eligibility for the island creator program does not work - #13 by Jimbohalo10 with this suggestion. So we found over many days of experimenting that the eligibility only updates if you create new island, and work in both sides UEFN and Fortnite Creative, and launching and playing the island from both UEFN and Fortnite Creative several times a day. Sometimes it still didn’t update the day, but we were really diligent and spend hours every day in the two platforms in order to ensure the day would be counted.

So the great news is, we did finally reach the 7/7 days.
Thank you to the epic team who paid attention to this, and everyone who helped. We greatly appreciate it. We are now very excited to launch our first game.

Wishing all the other new creators also the best of success.
Blessings everyone!

1 Like

I didn’t know that. Thank you for sharing. This will definitely help other people who run into the issue and maybe help fix it once and for all.

I think days stopped counting for me after an update (EGL, Fortnite, and UEFN), so the installation may indeed be the culprit.

FORT-1049631 has been ‘Closed’. The issue reported is not caused by a bug in the tool.

Clearly something is broken like seriously ? mine is still on the same hours after yrs

Must be the imaginary ui thief stealing my hours

1 Like