UEFN days do not count in Creator Portal

General Issues and Bug Reporting
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1

Summary

Days spent in UEFN do not count in the Creator Portal.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Steps to Reproduce

  1. Visit the Creator Portal (Fortnite Creator Portal).
  2. Try to enroll (Enroll now > Enroll now > Check eligibility) and note down the number of days (2/7).
  3. Work for a day in UEFN.
  4. Try to enroll once again the next day and check the number of days.

Expected Result

The number of days should have increased.

Observed Result

The number of days did not increase.

Platform(s)

windows

Upload an image

Number of days.png
Number of days.png1289×636 228 KB

Additional Notes

I checked daily for a few days following the same steps, and the issue persists. Maybe checking daily caused the issue.

So I have spent 8-9 days on UEFN, however it says 0/7 days played can someone help me?
2

I just checked now since posting, but nothing changed. It seems that issue is not caused by checking daily. Maybe my account is bugged. :person_shrugging:

Number of days
Number of days1280×629 223 KB

3

Hello, for account support, please go to https://www.epicgames.com/help/en-US/c-202300000001640 and scroll to the bottom of the page. There is a “Contact Us” button at the bottom of the page.

Thank you!

1 Like
So I have spent 8-9 days on UEFN, however it says 0/7 days played can someone help me?
4

I contacted account support, and they suspect that it’s an issue on UEFN’s side. They redirected my issue to the UE team.

While waiting, I followed their suggestion which is try Creative through Fortnite. I did that yesterday, and I can confirm that a day was counted. :partying_face: :tada:

I post this as a workaround in case someone else is having the same issue. Hopefully, the UE team will be able to fix this issue for good.

5

This is a bug with the EGL i feel as look what my stats show…

image
image1380×352 38.6 KB

This is clearly wrong i think that 98h has never gone up from a random date in the past 2-3 yrs and instead its adding to Fortnite time as you can see. I have not spend 8k hours playing Fortnite Battle Royale

2 Likes
6

I think you’re onto something here. Mine shows nonsensical stats too. No time at all is logged under UEFN. Instead, a lot of time is logged under Fortnite. I will bring this up to support. Thank you!

2 Likes
7

i have been editing in UEFN and sometimes in fortnite creative for about 5 or 6 days and till now its 0/7 days . i have contact the support before 2 days and still no respond :frowning:

8

Make sure that you’re logged in to the same account that you’re trying to enroll with.

Make sure that UEFN is closed and launch Fortnite. From Fortnite, find Creative and launch it. Any work you do in Creative should count as a day once 24 hours pass.

If UEFN and Creative days don’t count, I am afraid your last option is to work in UE. Hopefully, that’s not bugged.

Checking eligibility for the island creator program does not work
9

I disagree Epic need to fix it and try to back date the time so it all matches. Someone shouldn’t have to go through hoops when they are indeed on UEFN. If there main time system on the EGL is bugged its not acceptable.

Just took this and compare to the one i posted in Oct above

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image1969×998 156 KB

10

I fully agree with you. I am just proposing a workaround. This seems to affect very few people, and finding the source of the issue seems difficult.

For me, Time Played under UEFN doesn’t show at all (as shown in the attached screenshot), but as I mentioned before, 2 days counted correctly in UEFN.

UEFN-TimePlayed
UEFN-TimePlayed1257×121 14.3 KB

I encourage whoever has this issue to vote on this bug report.

1 Like
11

@Flak Please can you forward this to the team behind the Epic Game Launcher there is clearly an issue with it. Thank you kindly :slight_smile:

1 Like
12

FORT-1049631 has been created and its status is ‘Unconfirmed’. This is now in a queue to be reproduced and confirmed.

13

We have been having the exact same issues, having worked in UEFN for 6 days now, yesterday we spend almost half the day in it, but still upon checking today the days in UEFN eligibility on the Fortnite Creator portal is not updating.

We reported this issue already on 11 January 2026 via this thread which was closed and locked: Enroll Fortnite Creative Program 0/7 Days Spend in UEFN Does Not Update without us being able to continue seeking support on it, because we reached out to support and they do not address nor fix the issue yet.

It doesn’t matter if we login from Fortnite Creative and edit in creative, etc., when we check the next day, there is no update on the eligibility page. As of today, 3 February 2026, this is still the state of the creator portal eligibility page:

Screenshot 2026-02-03 092340
Screenshot 2026-02-03 0923401632×980 123 KB

2 Likes
14

This should have been fixed when it was initially reported. This again is another example of high impact for creators and low effort for epic to fix yet gets ignored for months its crazy.

1 Like