I’m encountering an issue with my UEFN project after publishing. When players attempt to load into the game from the Fortnite lobby, it stays on the “Preparing” screen for an excessively long time before loading (if it even loads).
Please select what you are reporting on:
Unreal Editor for Fortnite
What Type of Bug are you experiencing?
Matchmaking
Steps to Reproduce
Publish a game through UEFN.
Load the game from the Fortnite lobby.
Observe the “Preparing” screen, which takes far too long to load.
Expected Result
Players should load into the game within the typical time frame (a few seconds to a minute).
Observed Result
The “Preparing” screen persists much longer than expected, sometimes failing to load entirely for some players.
Platform(s)
Issue observed on PC and console (please let me know if anyone has had the issue on other platforms).
Island Code
8685-5137-7978 (UNLISTED GAME DUE TO THIS BUG. AS EXPECTED, THE BUG SHOULD MAKE IT TAKE A WHILE TO LOAD.)
The video uploaded showcasing the bug is cut short; however, the game sat on the preparing screen for approximately 7 minutes and 38 seconds before eventually loading. This extended loading time significantly impacts the player experience and is a major concern.
Additional Notes
This issue seems to be account-related. It happens across all my maps, regardless of size or complexity.
It’s challenging to reproduce consistently because it only affects a small number of players and doesn’t always occur—almost like there’s a chance factor involved.
The issue is more common than not but still unpredictable.
We’re getting someone to take a look. We’ll let you know how it goes.
If it is an account issue, you can put in a case with Creator Support and select “Island Issues”. Fill in as much information as you can about what you are facing in the subject and description.
Like I mentioned earlier, the bug is unpredictable. Right now, as I’m typing this, it’s not getting stuck on the “Preparing” screen, which has happened before. The moment it stops working again, I will send my logs for UEFN and FortniteGame. Based on previous occurrences, it usually takes no more than an hour or so before the issue returns. It’s quite strange.
Also, I just realized that the file might have already been on my PC in the temp FN downloads for UEFN maps. Regardless, it still sat on the “Preparing” screen. Let me know if you want a log from when it tries to download the map.
