Game Stuck on “Preparing” when loading into uefn map.

[PGGAtlus (Quixzal)]

Summary

Persistent matchmaking issue since June 2024 where all of my maps, regardless of size, take excessively long to load or fail to load entirely with errors, preventing proper testing and publishing.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

Use the island code provided below to load into my game from the Fortnite lobby.

Observe the preparing screen, which often persists for multiple minutes.

Note that sometimes it eventually loads after 5+ minutes, while other times it results in a matchmaking error.

Repeat multiple times, as the bug does not consistently reproduce on the first attempt but is common overall.
(Important: This issue only occurs on my maps and a few other creators’ maps. Publishing your own test map will not reproduce it. Please use the island code provided.)

Expected Result

Players should load into the game within a typical time frame of a few seconds to one minute without encountering matchmaking errors.

Observed Result

The preparing screen persists far longer than expected (often 5 minutes or more) and frequently results in a matchmaking error preventing the game from loading entirely.

Platform(s)

PC, Xbox, PlayStation

Island Code

0585-2532-1053

Upload an image

Video

A NEWER VIDEO OF THE BUG:

Loading Bug

Older videos of the bug:

Fortnite Preparing Bug (PC)

Fortnite Preparing Bug (PlayStation)

Additional Notes

This issue has been persistent since June 2024. It affects all of my maps, regardless of size or complexity. Past reports were closed after Epic was unable to reproduce the issue. However, it happens consistently for me and my friends when loading into my maps, rendering testing and publishing extremely difficult. The issue does not happen every time, but it is common overall and occurs about 90% of the time we try to play. This is one of those bugs that should be attempted more than once, as it does not always reproduce on the first attempt. It is significantly impacting my ability to create and share maps as a UEFN creator. Please note that the issue does not reproduce reliably on random maps or test maps published by Epic staff. It specifically affects my maps, so testing must be done using the island code provided.

My previous reports of this issue:

Game Stuck on “Preparing” When Loading from Lobby – UEFN Issue

Like I mentioned earlier, the bug is unpredictable. Right now, as I’m typing this, it’s not getting stuck on the “Preparing” screen, which has happened before. The moment it stops working again, I will send my logs for UEFN and FortniteGame. Based on previous occurrences, it usually takes no more than an hour or so before the issue returns. It’s quite strange.

Long preparing times when loading into UEFN map.

Please select what you are reporting on: Creative What Type of Bug are you experiencing? Loading Times Summary I have a issue with my uefn game, For some odd reason when trying to load into it in fortnite. It sits on preparing for 3 - 5 minutes on pc and even worse on Xbox, taking 8 - 10 minutes. I have been working on this game for around 3 months and i may as well stop now because no one would wait that long to get into the game. There is nothing i can do on my end. Im hoping you guys can he…

[Ade117]

I have the same problem as you, I can’t access my already published map, it stays in an infinite loop loading the map and in the end it always gives an error, do you know any solution?

[PGGAtlus (Quixzal)]

I’m currently waiting for a dev to see this at some point, but currently there are no work arounds unfortunately.

[AtAshTag]

something has broken since last update for sure its so bad currently. If you join as your spare it only says connecting forever and doesnt actually do anything many a time im having to quit ft and retry

[Jimbohalo10]

@AtAshTag

something has broken since last update for sure its so bad currently. If you join as your spare it only says connecting forever and doesnt actually do anything many a time im having to quit ft and retry

Hi all,
When looking into this before a 5 v 5 game worked and a 3 v3 did not.
Then is the log sent to me and comparing with my own the 3 v 3 experiences Queue status → Full
in the log is something IMHO is a matchmaking back-off command, each time a queue full command is found the back off is longer at 130 seconds the match making is exited “Unknown error” but its not should say queue full !! ,but there is no one playing we are supposed to move to round 2 in 3 v 3.
Why does 3 v 3 fail and 5 v 5 work

The evidence of Queue full is here when you run the video slow speed

Download and open in photo view to 300% It says Queue full BUT WHY

Later that day the 3 v 3 started working, stopped following day, but 5 v 5 carried on working never a problem.

This all happened with the Star Wars update working for me and now in 36.10 Superman this problem has occurred all the time

[PGGAtlus (Quixzal)]

this is very strange

[SCOOP_DER_GERAET]

Saw the bug in the second video yesterday, too. Wasn’t able to do a screenshot.

[PGGAtlus (Quixzal)]

on my map? my map is a work in progress for one of my games but this bug is holding me back.

[Bug-Reporter]

The status of FORT-933752 changed to ‘Needs Triage’. We’ve confirmed the issue and it’s waiting to be assigned to someone to fix it.