Hey everyone, we are excited to begin the next phase in the revamp of the Unreal Engine community online experience!
The first step took place earlier this year, when we shifted to a new platform for the Unreal Engine forums. You’ll immediately see a few changes as we update the categories and add new functionality into the forum site, in preparation for the next step—migrating the AnswerHub experience to the forums.
- Question and Answer (Q&A) functionality, to replace AnswerHub
- New Knowledge Base article section
- Topics can be tagged as KBs and will appear in the dedicated KB section
- To start, we are bringing over many KBs that are currently only found on UDN, and will continue to add new articles as they’re posted
- Custom avatars for trust level 2+ community members
- Site style changes
- Gallery-style browsing for Work In Progress and Released Projects categories
Our goal with this transition is to help you receive and get to the answers you seek more quickly. We also hope this’ll make it easier to determine where to post your questions, by condensing the discussion and Q&A experiences into a single site.
So, what will the process look like?
AnswerHub will be put in a read-only state and you will no longer be able to post on the site as we begin pulling the data, including all posts and accounts. We plan to begin merging the data into the live forums next week. During this time, categories will become unavailable on a rotating basis as the questions from AnswerHub are integrated. This work will be done in waves to minimize overall forum downtime.
Once complete, all existing AnswerHub links should redirect to their new home in the forums and search engine results should be untouched. After we confirm that everything is fully migrated and in order, AnswerHub will be taken offline.
We want to continue expanding resources to support you.
Beyond migrating existing KBs from UDN, we’d like to create new KBs based on popular or common questions within the community, and add community KBs driven by all of you and the issues you are hitting. We’d like you all to be able to contribute; we just need to work out the format and permissions.
Work is also continuing on additional Q&A functionality, including nested answers.
For support, we hope that growing traffic and increasing visibility on your questions will improve user-to-user help, but we’re also exploring the addition of a dedicated community support team, a group of individuals solely focused on answering questions and offering solutions within our forums/the future Hub.
So this is not the final step for the community space, but one of many. There are additional updates and changes planned over the coming months, and please keep in mind that this effort is ongoing—we welcome your feedback and will do our best to pull it into future iterations of the site.
Thanks in advance for your patience and understanding as we go through this process!
Your UE Community team <3