Effective today, the UE Answerhub website is now in READ-ONLY mode as we migrate away from the Answerhub platform and over to these forums in the new Q&A section.
More information is available here: Answerhub-migrating-to-the-Unreal-Engine-forums
There is no longer a need to investigate/resolve account issues that occurred on the Answerhub platform, and this topic is being closed.
Regards