Answerhub: There was an error contacting the remote service

Kogoshi · June 20, 2017, 2:07pm

Hi guys, I’ve been getting this message whenever I try to access the answerhub - both at home and at work, I’m assuming there’s something wrong with my account? cleared all cookies/temp files e.t.c, anyone know what I can do about it?

FalsettoSin · January 7, 2019, 12:46pm

Same Problem!!!Wonder Why

ullmatta · January 8, 2019, 6:48pm

I get that error to.

Overwatch04 · January 9, 2019, 4:05am

Same here when I’m logging into UDN

Stephen_Ellis · January 9, 2019, 3:14pm

Kogoshi and FalsettoSin - There was an issue with your Answerhub accounts, and I have fixed the problem. You may need to log out and clear cache/cookies, but the issue should be fixed.

Ullmatta - I am not able to identify any issue with your account. I recommend also logging out and trying to clear cache/cookies. You can also try to log in with a different browser or Chrome’s incognito mode to determine if the issue is unique to your browser’s cache/cookies.

Overtwatch04 - If you are supposed to have UDN access, then make sure you are logging in with your Epic account associated with your professional email address. The UDN can sometimes experience cache/cookie issues if you have two different Epic accounts that you switch between. I recommend logging out of your personal account from www.unrealengine.com, then visiting the UDN and logging into your professional account. You may need to clear your cache/cookies, and can also try to login with a different browser or Chrome’s incognito mode to test. If you are still having problems, please contact [EMAIL=“udnloginsupport@epicgames.com”]udnloginsupport@epicgames.com (note this is only for the private UDN website)

anonymous_user_6b8cfc441 · January 13, 2019, 4:59am

Same problem Same problem even in incognito mode, Tryed Chrome, Yandex, going to try firefox next

Stephen_Ellis · January 14, 2019, 3:17pm

Fixed. Please try again.

Kogoshi · January 17, 2019, 4:52pm

Seems to be working now, thanks a lot, this has been an issue for so long!

ffuhro · January 19, 2019, 7:03pm

Same problem here, the problem lasts for two weeks for me =/

Stephen_Ellis · January 21, 2019, 2:21pm

ffuhro - I am not able to identify any issue with your account. Please try logging in from a different browser or Chrome’s incognito mode. Let me know your results.

anonymous_user_c9945174 · January 23, 2019, 7:49am

I have the same issue, please fix it for me. My account is

Stephen_Ellis · January 23, 2019, 10:11pm

I see a different issue.

You do not have ANY account on the Answerhub yet. What exactly happens when you try to log on?

anonymous_user_c9945174 · January 24, 2019, 1:57am

Mine is unreal development network account. To whom should I report this problem?

Stephen_Ellis · January 24, 2019, 5:51pm

Ah. The UDN is a different website. I am sending you a private message here on the forums. Please respond to me there (click “Messages” near the top of the forums)

arhiDavid · March 2, 2019, 10:11am

Good day,

I’m unable to log in answers.unrealengine.com
Here is the error that I’m receiving:

Please, advise.
Thank you!

Stephen_Ellis · March 4, 2019, 2:53pm

I have fixed the issue. You should now be able to log in. (may need to clear browser cache/cookies)

Cheers

arhiDavid · March 10, 2019, 3:12pm

It worked! Thank you!

anonymous_user_d407f015 · March 20, 2019, 6:36pm

Same problem here to, I never succeeded to connect on Answerhub

Stephen_Ellis · March 21, 2019, 2:52pm

Your account has now been fixed.

Novezeil · March 27, 2019, 5:07pm

Same here happening on UDN, thanks