Answerhub: There was an error contacting the remote service

Stephen_Ellis · March 27, 2019, 6:16pm

I don’t have enough information to locate your account on the UDN. Please contact udnloginsupport@epicgames.com with information about your UDN account so we can investigate. Thanks

vetkaashaas · April 1, 2019, 8:36am

This has also been occurring with my account for some reason

Stephen_Ellis · April 1, 2019, 12:52pm

Your account is now fixed.

vetkaashaas · April 2, 2019, 7:22am

[USER=“9”]Stephen Ellis[/USER] thanks a lot, this worked perfectly!

anonymous_user_daf6a6d6 · April 30, 2019, 11:16am

Can you take a look at my account too please? I’m getting the same error.

anonymous_user_13105738 · June 18, 2019, 11:02pm

I also get the same error on both Chrome and Edge

Stephen_Ellis · June 20, 2019, 5:57pm

VassilisP - I don’t see anything that would be causing your issue. Maybe it’s already been fixed?

tvsdhtar - Your account is now fixed.

anonymous_user_21d3b9af · July 11, 2019, 8:38pm

[USER=“9”]Stephen Ellis[/USER] I’m also getting this error when logging into the UDN. Could you take a look at my account please?

Stephen_Ellis · July 12, 2019, 12:56pm

The UDN is a private support site, and it looks like you haven’t been granted access yet. I can see that your company does have an account, so its just a matter of relying on your Group Admin at your company to set up your access (hint: their initials are B.F.)

Wantiklor · July 16, 2019, 1:24pm

Same. One time form 20 i could get to site, but 19 others attempts i got error. Coud you check my account too?

Stephen_Ellis · July 22, 2019, 12:50pm

I have reviewed your Answerhub account, but I am not able to identify any issue. Perhaps someone has already fixed it for you? Are you still having the problem?

OD-TECH · July 22, 2019, 3:46pm

Can’t log onto answer hub, very frustrating

Stephen_Ellis · July 23, 2019, 4:40pm

The issue is fixed. Please try again.

nterheoid · July 27, 2019, 9:24am

Stephen_Ellis:

Kogoshi and FalsettoSin - There was an issue with your Answerhub accounts, and I have fixed the problem. You may need to log out and clear cache/cookies, but the issue should be fixed.

Ullmatta - I am not able to identify any issue with your account. I recommend also logging out and trying to clear cache/cookies. You can also try to log in with a different browser or Chrome’s incognito mode to determine if the issue is unique to your browser’s cache/cookies.

Overtwatch04 - If you are supposed to have UDN access, then make sure you are logging in with your Epic account associated with your professional email address. The UDN can sometimes experience cache/cookie issues if you have two different Epic accounts that you switch between. I recommend logging out of your personal account from www.unrealengine.com, then visiting the UDN and logging into your professional account. You may need to clear your cache/cookies, and can also try to login with a different browser or Chrome’s incognito mode to test. If you are still having problems, please contact [EMAIL=“udnloginsupport@epicgames.com”]udnloginsupport@epicgames.com (note this is only for the private UDN website)

hi,Stephen, could you please check my account as well. faced the same. thank you

Stephen_Ellis · July 29, 2019, 1:40pm

Your Answerhub account is now fixed.

adam_ants_99 · July 29, 2019, 7:23pm

Hi Stephen, I seem to be getting this issue as well. Can you check my account? Thanks!

Stephen_Ellis · July 29, 2019, 10:11pm

Your Answerhub account actually looks fine to me.

Are you sure you aren’t referring to the UDN website? If so, see my above message to dw_sdunne

kerosene350 · July 31, 2019, 7:41pm

Can my account be checked too. AFAIK I only have one account (kerosene350…)

Stephen_Ellis · July 31, 2019, 8:30pm

You had a duplicate record. It is fixed now.

kerosene350 · July 31, 2019, 9:05pm

thank you Stephen