Answerhub: There was an error contacting the remote service

Community Community & Industry Discussion
43

I am also unable to log into the answerhub and get the dreaded “There was an error contacting the remote service” error message.

44

I’m having this problem when trying to access https://udn.unrealengine.com/ Can anybody help me?

Thanks in advance!

45

The UDN is a private support site. You must be granted special access via your company in order to access the UDN. If you believe you are meant to have that access, please reach out to me with details over the forum’s private messaging.

Thanks

46

Can’t log in answers.unrealengine.com :frowning:

Every time: There was an error contacting the remote service
I logged out of the unreal account, but that didn’t help

47

This has been fixed!

48

I have the same problem

49

I don’t see any issue on the backend for you. There’s nothing for me to fix.

I suggest you try logging in again to https://answers.unrealengine.com/index.html on a different browser or on your mobile phone, to rule out any cache or cookie issues.

50

I have the same issue, please fix it for me.

51

Hello ItOkashiRobo.

I also see no problem on the backend for you. Please try the same advice I recommended to mrDoooser.

Thanks

53

Hi Stephen, I have the same issue, please fix it for me. Thanks!

54

Hello. I have fixed the issue, although it was occurring on the private UDN site, and not on the public Answerhub.

Cheers

55

Dear Stephen,

I tried to login into “https://udn.unrealengine.com” my login Data seems correct.

Since: If I go to unrealengine.com it redirects me to “The most powerful real-time 3D creation tool - Unreal Engine” and I’m logged in.
udn.unrealengine.com

After my login attempt it on “https://udn.unrealengine.com” redirects me to “https://udn.unrealengine.com/oauth/error.html” stating the following:
“There was an error contacting the remote service”

After the login attempt every other call of https://udn.unrealengine.com redirects me to the upper error page. Emptying the Browser Cache logs me off and let me open the login page again.

Please help me fix that issue.

56

Tried with a different browser (logged out on the other one as well), still getting the error ‘There was an error contacting the remote service’. Trying to access https://udn.unrealengine.com/questions/517221/view.html

57

Hi Stephen, the issue still persist, would be really nice if you could look into it for me too. Thanks!

58

Hi Stephen, I still get redirected. Please help to fix this problem.

59

I get same error when i try to connect to answerhub

60

Hallo Anywone,

I still can’t use UDN and get the problem:
“There was an error contacting the remote service”

The colleges of my company do not have that problem.

61

Jens - you haven’t been granted access to the UDN. You need to speak with your team’s technical admin for the UDN (Juergen) so they can add you.

unit23 - the UDN is a private site. Are you certain that your company has been granted access? If you believe ‘yes’, please share details with me in a private message so I can follow up.

Napimel - I have fixed your Answerhub issue.

62

Then I suggest to mention this in the error message… people sharing UDN links, some are public.

63

Hello,

I have the same “There was an error contacting the remote service” issue. I tried to switch browser, go incognito and whatelse but I doesn’t seem to fix the problem.