Creative Hub Bug (ITS BACK/PLS READ)

Summary

Upon loading into Creative, you are frozen and unable to play at ALL….

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

World Building

Steps to Reproduce

load into Creative Mode and thats it

Expected Result

Typically you just load in normally and thats that

Observed Result

you are frozen and bugged whilsts being suspended in the air and cannot move or function

Platform(s)

Xbox One and Xbox One S

Additional Notes

I dont mean to sound rude, but for the love of god, people on the older gens cannot play Creative mode or build islands if this bug remains constant, just fix this please. I want my friends to be able to make their islands and not worry that they wont be able to play creative ever again man….

I really hope this bug can get fixed so my friends can ACTUALLY be able to make maps ever…

I’m praying to the GODS this gets fixed before friday or else my friends ain’t gonna be able to work on their Islands ALL of October… needs more Votes…

(No Old Gen Consoles gonna be able to)

I can confirm that this is also happening on both old gen xbox’s, the Xbox One AND Xbox One S… pls fix this soon

hi @T0PFR0ST ,
Well mine is the Xbox One X not had a problem.
The post here said a similar problem and my old XBOX One still loads but, each time when trying a new version need to uninstalling the old version, because Xbox Live uses a strange way of doing updates in the words it DOES NOT UPDATE.

UEFN Live Sessions Don’t Launch Onto Xbox One - General / Issues and Bug Reporting - Epic Developer Community Forums (unrealengine.com)

We are fully aware that this is a large download of many Gigabytes and without unlimited broadband this is expensive, but that’s not the problem

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i use the Xbox Series X and One of them uses an OG Xbox one S and the other is just the OG Xbox One, why is it I load into creative just fine and they don’t? frozen like this? They had this gone for a bit and now it’s back for some reason… if this keeps happening, will they ever be able to hop on creative ever?

hi Epic support issued guidance which Seems to work

How do I clear my Xbox Series S|X cache? - Fortnite Support (epicgames.com)

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omg this is awesome, will this work with the older Xbox’s too?

hi,
This is probably the same way
How To Clear Game Cache on Xbox Series X|S And Xbox One - GameSpot

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This did nothing sadly, I personally believe it must be something with that hub or something… Because it wasn’t doing it for a bit until like the last update. Here are pictures my friend took whilst trying to load into creative today by himself. He’ll either end up stuck in the floor or stuck in the ceiling…. Is there anything else that can be done. He had kept trying and the same would occur


hi @T0PFR0ST ,
The error message is VERY descriptive, normally it’s “there is a network problem”.
Pointing to the status page is important as well, it looks like there is some problem at their end.

Maybe will try again as in UK we use different networks to Xbox Live, when time permits, but seems ok on mine

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Thank you for looking into this and communicating, it means a lot! I hope this is resolved someway soon and again i appreciate your help in all this! My friends are worried they aren’t gonna be able to load into creative ever again. Tysm ahah

hi @T0PFR0ST , @Flak

Well 31.40 version works in Xbox Creative.
BUT ONLY WHEN YOU UNINSTALL FORTNITE FROM YOU XBOX ONE
The original is 60+Gigabytes.
When you have unistalled Fornite, that means have 0.0GB in the screen

Now click install from the Microsoft Store and download of over 70+ GB is loaded

IF YOU JUST CLICK UPDATE YOU WILL GET 64GB

So you have LOST ABOUT 10GB OF CODE

For weeks put up the same message UNINSTALL FORTNITE FIRST

My Xbox One X works fine, in 31.40 going into Creative Works, editing characters works

Tell me the exact size of the download and the new lobby colour, and then will believe you have done this 31.40 install properly

If you have problems Publishing and synchronising with your Creative content then it might be your Xbox One Fortnite installation has become corrupted. Therefore before posting a message UNINSTALL FORTNITE and install a new fresh copy.
In UEFN the “Verify” can be done on PC installation. Therefore on Xbox One reinstalling is often the quickest answer

Finally remember for 32.00 and each major update like 33.00 and 34.00
you will need to UNINSTALL FORTNITE before installing a new version on Xbox One

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Thank you so much and am currently having my friend do this now. I will update you once I have done this, Thank you so much again for your help and communication!

hi All,
Still getting Feedback about Xbox One Clearing Cache and FN Creative as there is a multi-language group in pictures from mobile phone cameras.

From the beginning make sure you have Power → restart your Xbox One, NOT Turn off the console.

Select Fornite and press the 3-bar button to the right of the Xbox icon button
Select “Manage Game Addon” and press A green button


Select the “Saved items”

Now, you can see the size of “Reserved Space”


Press A green button on the Controller


Check the update date

Look at Creative Island and UEFN Island have been removed.

Now select Creative Island and Play.

This is how this Lobby looked