Summary
Hello,
It’s been a month now we have multiple reports from players that are not able to join one of our islands: 4518-5690-1967.
Some players have an infinite loading screen (meaning once they are in the loading screen of the map, even after a 5-6 minutes loading, the only thing they can do is to ALT F4 the game), some others have a matchmaking error when trying to join the map.
Please select what you are reporting on:
Unreal Editor for Fortnite
What Type of Bug are you experiencing?
Matchmaking
Steps to Reproduce
- Join the island via code 4518-5690-1967
- Matchmake
- Wait
Expected Result
Any player is able to join the map and play it.
Observed Result
Some players are not able to join the map and therefore cannot play it.
Platform(s)
PC (not tried on console)
Island Code
4518-5690-1967
Video
Here are some examples:
Trying to join the map then matchmaking error (and able to join another random map): https://drive.google.com/file/d/1cV79xv6QIvwRzMK44EMkUiMoYF-tifkD/view?usp=sharing
Infinite loading screen: https://drive.google.com/file/d/1T2naV56oLkt5GSNMLTpB8N4obHQ0O9-j/view
Additional Notes
The issue might be “account related”, as we have some accounts that were never able to join the map while others could.
We’ve also tried to join the map with an account when the map was listed AND unlisted and the result was the same: kicked of the loading screen.
If you need anything that could help identify the issue, feel free to ask!
Thank you