Summary
Hello,
We’re receiving reports from players saying they have matchmaking errors, blocking them in the loading screen, especially when joining the map via a matchmaking portal (from inside the island).
Once they are in the loading screen, the only thing they can do is ALT F4 the game.
According to the creator, this issue has existed on this specific island for years, so it is not related recent changes we made. Other creators seem to have similar issues, for example on 1v1 Build Fight [Rezon] (7835-3901-1999).
This looks similar to our previous report (FORT-990062, closed as not reproducible): BLOCKER - Not able to join a precise island
Please select what you are reporting on:
Unreal Editor for Fortnite
What Type of Bug are you experiencing?
Matchmaking
Steps to Reproduce
- Join the island via code 4063-6289-3982
- From inside the island, relaunch a game session through a matchmaking portal, several times if needed
- Wait in the loading screen
Expected Result
The player joins the new session and is able to play the map.
Observed Result
Players are often stuck in the loading screen (infinite loading, several minutes) and the only thing they can do is close the game. It happens frequently, but not every time.
Platform(s)
PC (reported by the community; other platforms not confirmed)
Island Code
4063-6289-3982
Additional Notes
Logs have been sent to a CSM.
The issue is not systematic, which makes it hard to reproduce on demand, but it is frequent enough that the community complains about it regularly, and it only happens on this island (the same players can join other islands without any problem).