Hey there @EL8MWKdZDqdsDyW! Sorry to hear you’re having issues! The form you’re using is primarily for projects looking to set up custom licensing or the premium support Unreal Developer Network (UDN), generalized support comes from the forums. I’m unaware of the turnaround time for responses on that side. That said, we can take a look at your issue here on the forums and see what’s going on.