Unreal Engine Library empty — "found 0 entitled apps" / "Loaded 0 item files" but account HAS the UE entitlement

General Issues and Bug Reporting (Unreal Engine)
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Summary

Epic Games Launcher 20.3.5 shows no engine versions in Unreal Engine > Library, on an account that already holds the Unreal Engine entitlement (private repo access to github.com/EpicGames/UnrealEngine is confirmed). The “+” and “Install Engine” buttons do nothing, and the launcher log reports “found 0 entitled apps” and “Loaded 0 item files” on every start.

What Type of Bug are you experiencing?

Platform Other

Steps to Reproduce

  1. Install the latest Epic Games Launcher (20.3.5) on Windows 11 and sign in with the affected account.
  2. Open “Unreal Engine” in the left sidebar, then the “Library” tab.
  3. Observe that the “Engine Versions” section is completely empty.
  4. Click “Install Engine” (top right) and also the “+” button next to “Engine Versions”.
  5. Neither control produces any response, and no Unreal Engine version ever becomes available.

Expected Result

The Unreal Engine Library should list the available engine versions (e.g. 5.5, 5.6), and clicking “Install Engine” or “+” should let me select and install one. This account has already accepted the Unreal Engine EULA (I can open https://github.com/EpicGames/UnrealEngine), so the entitlement should already be present.

Observed Result

The Unreal Engine Library stays completely empty. “Install Engine” and “+” do nothing. On every launcher start the log reports:

LogCommunityPortalAppManager: EoshState = WaitingForBuildsAndItemFiles
LogCommunityPortalAppManager: LoadItemFiles: Loaded 0 item files in 0.0 secs
CustomLabelPublisher: Entitlements changed. Custom label access: False.
LogCommunityPortalOSS: Display: …found 0 entitled apps

Tried with no effect: full clean reinstall of the launcher (several times, 20.3.5 from the official installer, signature verified), deleting all launcher caches, signing out and back in, restarting the EpicOnlineServices service, resetting the install directory ACLs, waiting 12+ hours.

Affects Versions

5.8

Platform(s)

Windows

Additional Notes

Account ID: c073546c312c48a793109ccaaa334bbe
Launcher: 20.3.5-58956265+++UE5+Release-Distro-5.5
OS: Windows 11 25H2 (10.0.26200), i7-14650HX, RTX 5060 Laptop, 16 GB RAM

This account can access the private repository https://github.com/EpicGames/UnrealEngine (no 404), which confirms the Unreal Engine EULA has been accepted and the entitlement is granted. The Launcher still receives 0 entitled apps / 0 item files.

Same issue as: Epic Games Launcher shows 0 Unreal Engine entitlements — Install Engine and + do nothing

Request: please check and refresh the Unreal Engine entitlement and the EOSH build/item manifests attached to this account.