Unable to purchase on fab

General Issues & Bug Reporting (Fab)
1

Summary

For about a week I’m trying to buy assets on fab, ever ytime I get to checkout I constantly get the error message:

Looks like something went wrong. For your protection, this transaction has been declined. Please try another card or other payment methods

I’ve tried other payment methods and results the same transaction declined. I’ve called my banks and they aren’t even receiving payment authorizations so there’s nothing I can do on my end. Fab payment processor is flagging me and declining all transactions. That’s pretty frustrating as I can’t continue forward with development. I’ve never had a situation where I can’t purchase from a vendor.

I’ve tried to create a ticket and go through support and was basically told nobody has control over the payment processors so I’ll just have to try in a few days again. So trying after a few days results in the same loop for me.

I’ve also tried to clear cookies, I’ve emptied cart multiple times, used firefox, google chrome as browsers next step for me is just to create a new account. Has anyone else experienced this situation, any other work arounds?

Thank you for your time.

What type of bug are you experiencing?

Purchasing

URL where the bug was encountered

https://www.fab.com/?purchaseToken=cbca4179475b4bc4b32e79ceef1307e2

Steps to Reproduce

attempt to check out

Expected Result

able to check out

Observed Result

blocked from payment processor

Platform

firefox and google chrome

Operating System

windows 11

2

Going on week number 2 still unable to make a purchase, still flagged by processors on fab’s end. Paypal doesn’t work, unable to add funds to epic account it puts me in the same loop. Any support Fab? You have a customer who can’t purchase anything… it seems to me like someone would want to fix that as you derive money from sales. I’ve seen several other posts of this same situation happening to others so it’s obviously a problem, does Fab just want to ignore it and see if it goes away?

I’d love to see the customer support training on this one. “Guys just keep telling the customer to try again and again hopefully one day it works. While you’re at it…also tell the customer to buy a lottery ticket because one day that may work as well.”