Unable to purchase on fab

@skfabby hi, it looks like the issue is still not fixed. @xCynobi made a lot of effort using different cc and made an account(forum) to report it. That issue could possibly affect more people since most people wouldn’t report it. It thinks it is worth putting a team to investigate the recent declined transaction.

@SkyeEden, hi can you report that issue to the fab team, thanks you
More same issue: Can't make a purchase from Fab

Hi @xCynobi and @Arodi007, I’ve passed this along to the team. Thank you for flagging!

@xCynobi, can you confirm whether that account is the same as the one associated with your forum profile?

Thanks!

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EMP-15022 has been ‘Closed’. We’re unable to reproduce this issue.

I have the same problem right now,

  • I’ve tried with 2 cards from the same bank. asked for authorization didn’t work,
  • then I tried with a debit card from another bank, didn’t work,
  • tried with Paypal, didn’t work.
  • Tried with the first card in Udemy and it worked there.

but before this problem occur I was able to pay 3 products in fab.com with the first card yesterday :man_shrugging:

Just as an update.

I was able to complete the checkout, I added the 3rd card I tried tu use in the checkout to paypal and it worked from there.