Fab Purchasing issues, "Looks like something went wrong. For your protection, this transaction has been declined. Please try another card or other payment methods."

General Issues & Bug Reporting (Fab)
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Summary

Hello, I last bought a product from Fab marketplace on June 19th, then I tried to buy another one on June 20th, but I got the error Looks like something went wrong. For your protection, this transaction has been declined. Please try another card or other payment methods. I sent an email to Fab support but they said they couldn’t do anything for me. Then I sent an email again and they said they couldn’t do anything.

I researched on forums and the internet, tried all possible solutions, tried all the methods I could find on the internet, tried 5 different cards, called my bank, deleted cookies, uninstalled and reinstalled the browser, tried on another computer, with another internet line, tried on my mobile phone.

The problem is not solved in any way and fab support officials do not make any effort to solve the problem, they just ignore the problem with copy paste answers and victimize me.

I want something to be done to fix the problem. There are many people like me who have the same problem.

I’ve been trying again every day for almost a week, hoping that the problem will be resolved and I can continue my work.

What type of bug are you experiencing?

Purchasing

URL where the bug was encountered

Steps to Reproduce

Buy a discounted product - Try to buy a product again after 1 day

Expected Result

Looks like something went wrong. For your protection, this transaction has been declined. Please try another card or other payment methods. Error Message

Observed Result

Purchase issue not resolved by Fab support staff for almost 6 months

Platform

Chrome , Edge , Opera , Brave , Onion , Yandex

Operating System

Windows 11 Pro , Windows 10 Pro

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Screenshot 2025-06-26 153107.png
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When will the problem be solved please help

1 Like
4

I’m having the same issue

1 Like
5

@SkyeEden1
@skfabby
please help

2 Likes
6

Maybe it is time to try another tack… try contacting the sellers direct. After all, the only real thing they are selling you, as a Unreal Compliant Product, are Material shaders.

2 Likes
7

EMP-17441 has been ‘Backlogged’. This is an issue we’d like to address in the future.

3 Likes
8

My problem is not solved

2 Likes
9

This just randomly hit me as well. Multiple good cards from different banks, all declined.

EDIT: I seem to be fixed, also randomly? I’ll put what I did below for anyone else to try.

  • Waited a couple days, tried again successfully purchasing something else entirely
  • Have not retried any buying of the three items that were in the stalled cart
  • Successful attempt was on a windows 10 machine, previous failures were on a MBP.
  • before making the paid purchase, I deliberately “bought” a free asset I did not need
  • made the second paid purchase using “buy now” bypassing cart.
  • suspect something had flagged my account (crappy fraud heuristics?) but it may have been related to one of the three things I tried to purchase, or the cart itself. Who knows.
1 Like