Cannot purchase or add product to cart

General Issues & Bug Reporting (Fab)
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1

Summary

I have tried countless times to add a product to my cart to purchase but get redirected to the front page of Fab.com
I have attempted incognito, different web browsers and all produce the same outcome. Same thing happens when attempting to look at my user account.

What type of bug are you experiencing?

Purchasing

URL where the bug was encountered

https://www.fab.com/listings/815b1fca-f298-4142-88b7-966219fe7949

Steps to Reproduce

  1. Add product to your cart OR Purchase product
  2. Clicking on either bottom redirects you to the front page of fab.com
    alternative version:
  3. click the user icon in the right hand corner of the front page website
  4. redirect to the front page of fab.com

Expected Result

Click on adding to cart or Buy now should take me to the check out page to purchase the product.

Observed Result

Redirects me to the frontpage of Fab.com

Platform

Google Chrome, Incognito Google Chrome, Edge

Operating System

Windows 11

2

thanks for no help epic games

3

Apologies, @_TVE_NG . I missed this last week - I’ve shared it with the team to look into.

4

Same here. I’ve been trying adding to cart and direct purchase bypassing the cart, from both browser and engine. I could claim only one of the Limited-Time Free assets I already had in my cart.

5

Same here. Can buy/add to cart the Vista Moderne House, but not Parry attack and Backery.

6

Things seem sorted out, thanks Epic!

7

Adding to cart still broken.

8

Hi @Pikatju .

Due to an error on our end (more info here), two products (Parry Attack System by BP System and Modular Bakery Shop by CropCraft Studios) from the Limited-Time Free selection that ended on January 28 could not be acquired by users in the EU for a small portion of the promotion period, just before the content was about to swap out.

If you are based in the EU and tried but were unable to claim one or both of these products on January 27 or 28, please reach out to our support team to let us know by February 5th, 2025. We will evaluate your request and, if you are eligible, add the product(s) to your library.

9

I am not located in the EU. I’m in the US and this error is still happening.
I cannot even log into my account, i just get reverted to the main page with this error in the url:
https://www.fab.com/?error_code=1

10

Have you tried (successfully or unsuccessfully) to contact support about this? They’re the ones who should be able to assist you with this.

11

I honestly thought this was contact support on bugs related to fab.com
I will give a try at the contact support but i highly doubt it will get resolved.
I just tested once again and im still facing an error.

1 Like
12

Please let me know if you’re able to get it resolved through support.