Unable to open UEFN without it crashing on News Screen - GPU Crash dump Triggered

General Issues and Bug Reporting
,
1

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Other

Summary

Since the OG update I have been unable to open UEFN. I have reinstalled Fornite and UEFN multiple times and even run a clean install of Windows 11 and recovered my PC. I have also installed Unreal and opened that successfully to rule out a hardware issue

The UEFN loading dialogue box reaches 100% and opens a default map. I have deleted all maps. Then the New dialogue box opens but never loads and the screen goes blank and reports the following crash log;

GPU Crash dump Triggered

UnrealEditorFortnite_Win64_Shipping (*18 lines of this)

kernel32
ntdll

Any help would be greatly appreciated.

Thanks
James

Steps to Reproduce

NA

Expected Result

See error log above

Observed Result

NA

Platform(s)

PC Windows 11
AMD Radeon 780M Graphics

2

Copying in the logs at the point it looks like errors are reported;

[2023.11.29-18.25.29:461][ 71]LogHttp: Warning: 00000ACA3B7A0500: request failed, libcurl error: 35 (SSL connect error)
[2023.11.29-18.25.29:461][ 71]LogHttp: Warning: 00000ACA3B7A0500: libcurl info message cache 0 (Hostname launcher-public-service-prod.ol.epicgames.com was found in DNS cache)
[2023.11.29-18.25.29:461][ 71]LogHttp: Warning: 00000ACA3B7A0500: libcurl info message cache 1 ( Trying 108.156.46.13:443…)
[2023.11.29-18.25.29:461][ 71]LogHttp: Warning: 00000ACA3B7A0500: libcurl info message cache 3 (ALPN: curl offers http/1.1)
[2023.11.29-18.25.29:461][ 71]LogHttp: Warning: 00000ACA3B7A0500: libcurl info message cache 4 (TLSv1.3 (OUT), TLS handshake, Client hello (1):slight_smile:
[2023.11.29-18.25.29:461][ 71]LogHttp: Warning: 00000ACA3B7A0500: libcurl info message cache 5 (TLSv1.3 (IN), TLS alert, handshake failure (552):slight_smile:
[2023.11.29-18.25.29:461][ 71]LogHttp: Warning: 00000ACA3B7A0500: libcurl info message cache 6 (OpenSSL/1.1.1t: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure)
[2023.11.29-18.25.29:461][ 71]LogHttp: Warning: 00000ACA3B7A0500: libcurl info message cache 7 (Closing connection)
[2023.11.29-18.25.29:461][ 71]LogIas: Failed to resolve distributed endpoint ‘https://launcher-public-service-prod.ol.epicgames.com/launcher/api/public/distributionpoints’
[2023.11.29-18.25.29:461][ 71]LogOnline: Verbose: MCP: Large tick time detected 3.0739
[2023.11.29-18.25.29:863][ 72]LogStreaming: Display: FlushAsyncLoading(1512): 1 QueuedPackages, 128 AsyncPackages
[2023.11.29-18.25.29:886][ 72]LogCMSManager: EpicCMSManager Internal Refresh fortnite-editor/
[2023.11.29-18.25.29:886][ 72]LogEpicCMS: CMS Cache: Initializing…
[2023.11.29-18.25.29:886][ 72]LogCMSManager: UEpicCMSManager::InternalRefresh: Attempts to refresh JsonDataCache
[2023.11.29-18.25.29:886][ 72]LogEpicCMS: CMS download cache json descriptor DownloadCache.json doesn’t exist.
[2023.11.29-18.25.29:886][ 72]LogEpicCMS: Purging CMS Data cache
[2023.11.29-18.25.29:987][ 72]LogEpicCMS: CMS Cache: Ready
[2023.11.29-18.25.30:042][ 72]LogSlate: Took 0.000405 seconds to synchronously load lazily loaded font ‘…/…/…/FortniteGame/Content/UI/Foundation/Fonts/BurbankBigCondensed-Black.ufont’ (217K)
[2023.11.29-18.25.30:042][ 72]LogSlate: Took 0.000431 seconds to synchronously load lazily loaded font ‘…/…/Plugins/ForEngine/Valkyrie/Content/UI/Fonts/VK_NotoSans-Regular.ufont’ (445K)
[2023.11.29-18.25.30:044][ 72]LogSlate: Took 0.000214 seconds to synchronously load lazily loaded font ‘…/…/…/Engine/Content/EngineFonts/Faces/RobotoBold.ufont’ (160K)
[2023.11.29-18.25.30:142][ 73]LogTexture: Display: Building textures: /Game/Effects/Niagara/Emitters/Water/WaterAtlas.WaterAtlas (RGBA16F, 128x32 x1x1x1) (Required Memory Estimate: 0.218742 MB), EncodeSpeed: Fast
[2023.11.29-18.25.30:300][ 75]LogCMSManager: UEpicCMSManager::OnReadCMSDataComplete: JsonDataCache was set
[2023.11.29-18.25.30:301][ 75]LogStreaming: Display: FlushAsyncLoading(1513): 1 QueuedPackages, 0 AsyncPackages
[2023.11.29-18.25.30:308][ 75]PIE: Unable to listen to input actions without a player controller in VK_NewsCarousel_C.
[2023.11.29-18.25.30:309][ 75]PIE: Unable to listen to input actions without a player controller in VK_NewsCarousel_C.
[2023.11.29-18.25.30:316][ 75]LogSlate: Took 0.001071 seconds to synchronously load lazily loaded font ‘…/…/Plugins/ForEngine/Valkyrie/Content/UI/Fonts/VK_NotoSans-Bold.ufont’ (445K)
[2023.11.29-18.25.39:759][ 78]LogD3D11RHI: Error: Direct3DDevice->CreateBuffer(&Desc, Contents ? &ImmutableData : nullptr,UniformBufferResource.GetInitReference()) failed with error DXGI_ERROR_DEVICE_REMOVED DXGI_ERROR_DEVICE_HUNG
at D:\build++Fortnite\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11UniformBuffer.cpp:245
[2023.11.29-18.25.39:759][ 78]LogD3D11RHI: [Aftermath] GDynamicRHI=00000ACA34E10000, GDX11NVAfterMathEnabled=0, Result=0x00000000, bDeviceActive=0

1 Like
3

The status of UCB-1155 incident has been moved from ‘Awaiting Validation’ to ‘Needs Triage’.

4

I’m having this same issue. Have you found a fix for it yet?

5

I haven’t yet unfortunately. I tried a few hardware tests and checked the RAM etc but still no joy. I hope that each new update might reolve it, but no.

6

I am also receiving this issue, I would appreciate a @PlinkButNotUwU if you find a solution

7

same issue

8

This sounded like a similar issue so hopefully this might help solve the problem.

Let me know if this fixes anyone’s problem.