Unable to download my own published assets

[JankeyGamez]

Summary

As the title states, I am unable to download my own published assets. I recently published my first pack on FAB and after it was approved and went live, it states that it is available in my FAB Library. I refreshed the Epic games launcher and the FAB Library through the epic games launcher and my assets are not showing. Is this a bug that all new sellers seem to experience? It’s a bit frustrating because I was hoping to download my assets through the epic launcher to make sure everything uploaded correctly.

What type of bug are you experiencing?

Other

Steps to Reproduce

1. Publish Product on FAB Marketplace
2. Product Approved
3. Product Not in my Epic Games Launcher Library

Expected Result

I expected my published product to be in my Epic Games Launcher Library upon going live on the marketplace

Observed Result

My product is not showing up in my Epic Games Launcher Library

Platform

Google Chrome

Operating System

Windows 11

[Arodi007 (Pixiebell Games 💼)]

Yes for all sellers, the Fab team don’t want to fix it since 22 October.

Only migrated asset will have the correct label Saved in Library and shown in vault. But new published asset won’t.

I put a workaround here: My item has been posted successfully, but it has not been added to my library, nor can it be found in the EPIC launcher - #3 by Arodi007

[JankeyGamez]

I appreciate the reply, it’s wild that they won’t fix this bug, I can only imagine how many times it’s been reported. I don’t understand all the stuff that happens behind the scenes, but this feels like it should of been fixed by now

[Arodi007 (Pixiebell Games 💼)]

Yup they don’t care at all. Even for buyers, only a few people will actually contact support and among them only a few will post on this forum so the actual number of users being affected is pretty huge.
For example user can’t make a simple purchase:

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[Nerwy]

The only way to download those is via the FAB plugin directly in-engine, it does work most of the time. The issue is that this plugin isn’t very reliable and is not available for all versions (only for UE 5.3+)