Summary
We recently developed a map - House of Shadows 0369-8277-4377 - and submitted it to the Fortnitemares Creator Callout as well as Epic’s Picks. The map has been live for nearly a week, and today we received an email that it had been rejected due to the existence of a button labeled “S**c*de” (without the asterisks) which had been used by our devs to test respawn mechanics during development. This button was at no time accessible or visible to players, and only existed in a development area outside of the gameplay sections of the map. (This is acknowledged in the rejection email, that it was in a “admin area.”)
The problem is: we’ve been locked out from editing the map, and cannot remove it, despite the email itself asking us to remove and resubmit. We appealed the ban explaining the situation, and it was upheld within an hour but we still have no ability to access the map to make the edit. We have since reached out through every channel of support and have yet to find a solution.
Our devs worked for hundreds of hours on this map, and all we want is to put it into the world with the chance for players to experience it. If we can gain access, we will remove the button and resubmit. If there’s anything you can do to help us, it would be tremendously appreciated.
Thank you for your time and attention.
Map ID: 0369-8277-4377
Appeal ID: 9eb690e0-4f13-4553-a656-f89b74fe56e4
Please select what you are reporting on:
Creative
What Type of Bug are you experiencing?
Publishing
Steps to Reproduce
Appeal ID: 9eb690e0-4f13-4553-a656-f89b74fe56e4
Expected Result
The map is unlocked
We are able to remove the problematic button
We are able to resubmit/republish our map
Observed Result
We are unable to edit our map, despite the email asking us to do so.
Platform(s)
All
Island Code
0369-8277-4377