UEFN freezes indefinitely

[DRAW12 (DRAW)]

Summary

The editor has been getting increasingly unstable when it comes to hovering over options or assets. Here, it freezes completely and remains unusable until it is closed with task manager.

Two hours later and the screen is frozen exactly as it is seen in the screenshot, the asset details forcing itself in front of all windows.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Stability

Steps to Reproduce

Load an island, potentially one of larger project size, and hover over assets to be placed. Audio in level sequences seem to cause this freezing most often, if not every time.

Expected Result

The editor should not be freezing from simply hovering over an asset.

Observed Result

At random, the editor freezes beyond its capability to recover, observed after 2+ hours of the program sitting idle.

Platform(s)

PC

Upload an image

Additional Notes

When this freeze happens, the asset detail window is forced in front of all other windows and cannot be moved or closed without UEFN being terminated via task manager.

[Hexagon37]

Opening visual studio also destroys UEFN and my session, VS says its because of the extensions (don’t have any extensions other than the default verse ones)

[Bug-Reporter]

FORT-1121263 has been created and its status is ‘Unconfirmed’. This is now in a queue to be reproduced and confirmed.

[Flak]

Hi @DRAW12 Could we please get your logs so we can try to get a repro here? Thank you!

How to get your Fortnite logs

At times, we will ask you to send us your logs when you’re having an issue in UEFN. Here is how to do that: UEFN Logs Exit Fortnite. Click on Start or press the Windows Key + R. Type \AppData\Local\UnrealEditorFortnite\Saved\Logs and press Enter. Zip your Logs folder and attach the zip file to your reply. To find UEFN Logs while working in UEFN: Click “Output Log” at the bottom of the window. Click on “Setting” at the top right of the window Click “Open Source Location” Zip your Logs folder…

[DRAW12 (DRAW)]

OutputLogs.zip (4.7 KB)

Like this? Should I have waited for one of these freezes to occur before sending this? Thank you for reaching out!

[Flak]

Yes, please reproduce the freeze and share the logs from that session, ideally without restarting UEFN in between, since the log resets on each launch. Please, as shared in the previous instructions, zip all the files in “\AppData\Local\UnrealEditorFortnite\Saved\Logs” and upload them here. The most important one should be “UnrealEditorFortnite.log”

THANK YOU!