UEFN Creator teams gone dark

General Issues and Bug Reporting
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1

Summary

As of yesterday my creator teams have disappeared and are no longer accessible via creator’s panel. I can only access my personal account. Team owner can still access analytics and monetization, but the projects page is not accessible. UEFN lets us access the projects but we are unable to access the projects page so we cannot send any updates.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Steps to Reproduce

  1. Log in to creators portal.
  2. Choose a team.
  3. Go into “projects” page
  4. Publish new projects/versions/updates

Expected Result

I should be able to choose my team and proceed to publish new versions.

Observed Result

All of my 3 teams are no longer visible in the panel. Same goes for team owners. They can still access analytics and monetization.

Platform(s)

Website

Additional Notes

We haven’t received any information about sanctions/bans. This is the return error when I try to access the mentioned teams through old link:
[DEP] Backend dependency returned unexpected error http_error_502:content-service.bfda.live.use1a.on.epicgames.com SentryEventId=5c97727bd5754b78982394bc6280dd87

http_error_502:content-service.bfda.live.use1a.on.epicgames.com

2

Same problem for me

3

Same problem here. On one of my computers, I can access everything fine, but then on my other computer the teams and projects are all missing now.

4

We are aware of this and are working on a solution - we’ll post updates in the known issues thread as we have them.