UE5 unable to retrieve payload from source file

Hi there

I am using UE5.1.1 I am trying to import 2D Textures the same way I did with previous projects in UE4 but now I get the error message: “unable to retrieve payload from source file”. Any idea what I am doing wrong or what I am missing? Thank you!

The output log shows the following:
LogInterchangeImport: Error: Failed to decode JPEG. [C:/Users//UE4 Work - General/DAZ 3D/QoN Dress/QoN_Dress_Fit.fbm/cloth01_texture03.jpg]
LogInterchangeImport: Error: Failed to decode JPEG. [C:/Users//UE4 Work - General/DAZ 3D/QoN Dress/QoN_Dress_Fit.fbm/G8_T_QoNDress_1.jpg]
LogTexture: Error: Texture2D /Game/00_G8/15_SkeletalMeshes/020_Skirts/G8_T_QoNDress_1.G8_T_QoNDress_1 contains no miplevels! Please delete. (Format: 0)
LogInterchangeEngine: Error: {
“Type”: “/Script/InterchangeCore.InterchangeResultError_Generic”,
“Properties”: [
{
“Name”: “Text”,
“Value”: “NSLOCTEXT("InterchangeTextureFactory", "InvalidPayload", "Unable to retrieve the payload from the source file.")”
},
{
“Name”: “SourceAssetName”,
“Value”: “C:/Users//UE4 Work - General/DAZ 3D/QoN Dress/QoN_Dress_Fit.fbm/G8_T_QoNDress_1.jpg”
},
{
“Name”: “DestinationAssetName”,
“Value”: “G8_T_QoNDress_1”
},
{
“Name”: “AssetType”,
“Value”: “/Script/CoreUObject.Class’/Script/Engine.Texture2D’”
},
{
“Name”: “InterchangeKey”,
“Value”: “”
}
]
}

I am not sure, if this is a bug #general:issues-and-bug-reporting but maybe this could be looked into.

1 Like

Something wrong when reading the jpg file.
Can you share the two cloth01_texture03.jpg and G8_T_QoNDress_1.jpg files with us?

OK, I am attaching the files.


I imported them successfully on 5.1.1.
Then, I am not sure of what is the problem. I see a double “//” in the path but that might just be something wrong from the log string.

Do you still have the issue if you import those 2 textures from the download folder?
You are importing doing a “Drag/Drop” in the content folder?

The // is because I deleted personal information. The path is technically correct.

I try again, but maybe there are some Engine / Project Settings that could impact it?

I tried again from the download folder and - hey! - it worked. It is strange that I could upload these files from my previous folder into UE 4.27. But I don’t have to understand everything. But now this:

I tried more textures, again from the “download” folder, since this seems to work. One worked the other not. Can you see of it works on your side?


That is strange, both of the new ones are working on my computer.

  1. Can you tell me how you import the textures, are you just doing a drag/drop into the content folder? or right-click import?
  2. Can you try to zip the texture and upload the zip instead?
  3. Are you using 5.1.1 from the Launcher?
  4. Can you try on 5.2.0?

It is the same thing whether I drag-and-drop or I use the rmb and import function. It is the same at 5.1.1 and 5.2

Hi, did you remae your files “xxx.jpg” previously? In my case, the images were in “.webpd” format and I converted them into “.jpg” incorrectly, then the same error happened when importing them. Maybe you can try to use a proper image convertor and try again.

Hey there, I have the same issue when I upload my .tiff. I can’t find documentation anywhere on this.
Admittedly my .tiff is large (at 8GB) but I’m not sure if thats the problem for sure.
I also encountered another issue stating “Texture has zero width or height”

I’ve never tried this on previous versions of UE. Not sure how else to go about troubleshooting this at the moment.

i have got this same issue did you find any fix for it

Unfortunately no
Gave up and moved on :frowning:

I started doing something else too :joy: and there is a big unreal engine unofficial community i could not find any solution there too

Same issue here!