I am using UE5.1.1 I am trying to import 2D Textures the same way I did with previous projects in UE4 but now I get the error message: “unable to retrieve payload from source file”. Any idea what I am doing wrong or what I am missing? Thank you!
The output log shows the following:
LogInterchangeImport: Error: Failed to decode JPEG. [C:/Users//UE4 Work - General/DAZ 3D/QoN Dress/QoN_Dress_Fit.fbm/cloth01_texture03.jpg]
LogInterchangeImport: Error: Failed to decode JPEG. [C:/Users//UE4 Work - General/DAZ 3D/QoN Dress/QoN_Dress_Fit.fbm/G8_T_QoNDress_1.jpg]
LogTexture: Error: Texture2D /Game/00_G8/15_SkeletalMeshes/020_Skirts/G8_T_QoNDress_1.G8_T_QoNDress_1 contains no miplevels! Please delete. (Format: 0)
LogInterchangeEngine: Error: {
“Type”: “/Script/InterchangeCore.InterchangeResultError_Generic”,
“Properties”: [
{
“Name”: “Text”,
“Value”: “NSLOCTEXT("InterchangeTextureFactory", "InvalidPayload", "Unable to retrieve the payload from the source file.")”
},
{
“Name”: “SourceAssetName”,
“Value”: “C:/Users//UE4 Work - General/DAZ 3D/QoN Dress/QoN_Dress_Fit.fbm/G8_T_QoNDress_1.jpg”
},
{
“Name”: “DestinationAssetName”,
“Value”: “G8_T_QoNDress_1”
},
{
“Name”: “AssetType”,
“Value”: “/Script/CoreUObject.Class’/Script/Engine.Texture2D’”
},
{
“Name”: “InterchangeKey”,
“Value”: “”
}
]
}
I imported them successfully on 5.1.1.
Then, I am not sure of what is the problem. I see a double “//” in the path but that might just be something wrong from the log string.
Do you still have the issue if you import those 2 textures from the download folder?
You are importing doing a “Drag/Drop” in the content folder?
I tried again from the download folder and - hey! - it worked. It is strange that I could upload these files from my previous folder into UE 4.27. But I don’t have to understand everything. But now this:
I tried more textures, again from the “download” folder, since this seems to work. One worked the other not. Can you see of it works on your side?
Hi, did you remae your files “xxx.jpg” previously? In my case, the images were in “.webpd” format and I converted them into “.jpg” incorrectly, then the same error happened when importing them. Maybe you can try to use a proper image convertor and try again.
Hey there, I have the same issue when I upload my .tiff. I can’t find documentation anywhere on this.
Admittedly my .tiff is large (at 8GB) but I’m not sure if thats the problem for sure.
I also encountered another issue stating “Texture has zero width or height”
and there is a big unreal engine unofficial community i could not find any solution there too