The Unreal Marketplace Improvement and Feedback Thread

Suggestion: Skill levels for items

Hi everyone, I would like to suggest something,

From my seller experience, I noticed that some people get disappointed when they purchase an item and discover that using it is not as simple as they supposed. What if we add a minimum skill level warning to each item (like Beginner, Intermediate, Advanced)? Although it wouldn’t be very useful for simple assets like textures or meshes, it could be important for blueprints, plugins, shaders and other complex things. What do you think guys?

I think that’s a great suggestion. =)

[= Khalikov;380010]
Hi everyone, I would like to suggest something,

From my seller experience, I noticed that some people get disappointed when they purchase an item and discover that using it is not as simple as they supposed. What if we add a minimum skill level warning to each item (like Beginner, Intermediate, Advanced)? Although it wouldn’t be very useful for simple assets like textures or meshes, it could be important for blueprints, plugins, shaders and other complex things. What do you think guys?
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Excellent Idea! I would add that it would be nice if sellers mentioned if their product has any special requirements, like you can not migrate it, you need to copy files, or in order to use it you need to set one of their clases as a parent class. I know I have seen a couple that are like that, so then we are stuck figuring out HOW to modify things to use them.

The Marketplace needs a WISHLIST.

Hi:

I am having issues downloading from Asset store in our company. It always shows me error:

The reason is that unity asset store download is trying to escape from the companies proxy/firewall. Lots of asset is downloaded from other IP addresses than the proxy IP only, thus the company’s firewall blocks it from downloading. I had talked to our IT department and (firewall), and is the reply I got from them:


Thanks for your time on the call.

As per our today’s WebEx, some of the traffic initiated by Unity is going direct and not following the proxy settings of the IE. As per the wireshark capture collected during the WebEx, a few SYN requests originated from the PC are going to IPs 54.231.0.185 & 54.231.112.50 and not to the proxy IP 70.42.29.4, due to which they are being blocked by your firewall. The IPs 54.231.0.185 & 54.231.112.50 belong to Amazon which is hosting the sites for Unity downloads.
Please check with the Unity team and identify why Unity is sending the traffic direct for a few SYN requests and whether there is a way to change behavior.

Regards,

Support


I think many other companies will have the same. Unity 3d is easy to use, but we had no choice but to move to Unreal Engine.

[=DiW;386074]
Hi:

I am having issues downloading from Asset store in our company. It always shows me error:

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Hi DI! It appears you’re trying to purchase content from the Unity Asset Store, not the Unreal Engine Marketplace. These are the forums for the Unreal Engine Marketplace. I think you may have better luck on the Unity website with their support staff.

Hi all! doesn’t have much to do with anything, but check out the little Batman figurines I have:

Pay no attention to the background, nothing interesting there at all…

Oh I see, there’s filters now? Nice.!

I have a suggestion for the web based Marketplace. When you pick a category, the controls to navigate from page to page are only on the bottom of the screen. It would be nice to have them on the top as well.

Holy convenince, batman! Love the filters! Are reviews and ratings for marketplace items in the launcher being added on as well, or is that something that you will add later. In any case, thumbs up :slight_smile:

Batman+approves+look+at+tags_58fbd1_3500768.gif

[= ;386816]
Hi all! doesn’t have much to do with anything, but check out the little Batman figurines I have:

Pay no attention to the background, nothing interesting there at all…
[/]

Hnnnggggggggggg!!
/me lights a cig.

Could you please add a basket, a favorites list and a wishlist that e-mails / notifies you when an item you’re watching is on sale.

Hope to see some more sales soon again. :wink: I spend too much time checking marketplace. Edit: Yes, that wishlist and sale notifications would be fun too.

I wouldn’t expect them too often. I know has said many times before that they want to avoid a rush to the bottom in terms of pricing.

1 Like

It would be very, very nice if the updated Marketplace items contained a changelist of some sort - Movement Animset Pro, for example, just updated and it was just ‘the elbows in some animations’ and I have no idea which ones.

1 Like

[=Warcabbit;392076]
It would be very, very nice if the updated Marketplace items contained a changelist of some sort - Movement Animset Pro, for example, just updated and it was just ‘the elbows in some animations’ and I have no idea which ones.
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I like idea. Maybe with the incoming seller publishing portal there would be a way where we can write a change log for each update so that people can know exactly what’s being added and/or fixed.

has probably been suggested before, but a wishlist would be really nice. So would being able to filter away content that is not compatible with a certain version of the Engine.

Hi all! Quick updates:

  1. Comments are back! We’re still working on displaying the number of ratings.
  2. I’m really liking the idea of the wishlist! I’m going to add to our backlog and see when we can schedule time for it. :slight_smile: Thanks for the suggestion!
  3. Our technical glitch with publishing content updates has been resolved, and we’re publishing the updates as fast as we can, in the order they were received. Thanks again for everyone that sent theirs in!
  4. We love changelists as well. Currently we offer sellers the option to include changelists with each update (example: SuperGrid Starter pack in Environments - UE Marketplace) but we don’t require it. We do mention including them as an option that people like, but so far, most sellers have opted not to include them with their updates. If you’re a seller and you’re interested, we’d be happy to accommodate!
  5. We’ll be unveiling our official refund policy tomorrow in the monthly rollup blog post. Writing that up now. It’s been an awesome month.

Also, don’t forget to check out tomorrow and Friday’s flash sales!

Official refund policy is live!

Forum exclusive! I’ll be publishing the monthly blog post rollup tomorrow to announce it officially and widely, but I just quietly published our official refund policy in our FAQ, and you’re hearing it here first: https://publish.unrealengine.com/faq

The short version is, you have 10 days to request a refund for Marketplace content. If there’s a problem with the content, the seller is required to fix it, and we’ll connect you directly with the seller and give a hard deadline to quickly resolve the. If it can’t be fixed in time, we’ll provide the refund, and give the seller your feedback. helps keep the quality of Marketplace content and the accountability of its sellers as high as possible.

We’ve found that in the vast majority of refund requests, most people simply want a solution to a technical problem, and didn’t realize that the Marketplace requires sellers to continuously support their content. gives sellers valuable feedback in how to improve and support their content, and it gives everyone buying Marketplace content more confidence in what they want to use in their projects. Everybody wins!

Here’s the text of it:

[]

What about refunds?
When we receive a refund request, our immediate response is to examine the to determine if it’s something Epic or the seller can fix. If there’s a technical, the screenshots or video are misleading, or if the seller isn’t responding to requests for support, we’ll gather all the information we can about the you’re having and contact the seller directly to address. If they’re unable to resolve the promptly, we’ll grant the refund, and request that the seller update their content with the feedback we receive.

In order to qualify for a refund of your Marketplace item you must provide us with the following information:

  1. The email address associated with your account
  2. Your Order ID from the emailed receipt
  3. The reason for requesting a refund
  4. In the case of a technical or bug, please provide us with a detailed description of the you have been experiencing, so that we can work with the seller to resolve the.
  5. When you have information ready, please contact us at .

In what circumstances can I request a refund?

You can request a refund for the following reasons:

  1. The item is not compatible with the latest version of the engine
  2. A bug within the Marketplace item prevents you from using it as advertised
  3. The Marketplace item is not compatible with the configuration or technical specifications of your intended projects
  4. The description, screenshots, or video in the Marketplace don’t accurately reflect the content of the Marketplace item
  5. What time frame do I have when requesting a refund?

You have 10 calendar days from the date of the initial purchase to contact Epic and request a refund. If you have contacted us with a technical, we will contact the seller to give them the opportunity to fix it. The seller will be given three days to respond to attempt to resolve the. If the hasn’t been resolved to your satisfaction, then we will the refund.

What if I didn’t contact Epic within 10 days?

After 10 days, we don’t guarantee refunds, but we will still contact the seller to attempt to resolve your, and consider your refund request based on its specifics.

What if content I bought has been removed from the Marketplace?

If a submission you’ve purchased was removed you have 30 days from the date of removal to contact us for a refund.

Can I go directly to the seller for a refund?

Not currently. While a seller may be able to provide technical support for their item, only Epic has the ability to refunds for Marketplace items.

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We’ve been working on policy since July and we think is the fairest balance between supporting customers and supporting sellers, and we’d like to hear what you think. :slight_smile: The official announcement goes out tomorrow. Thanks, all!

I already know how would affect the marketplace, prices would go up and it’s not necessary bad thing for sellers or buyers of some top tier products, but that would hurt cheapest stuff. The more complicated the product, the larger price would be. Also, if we take into account the fact of piracy, resell from piracy sites and people who buy stolen stuff from those sites or even just download it from torrent, those people actually ask a seller for support and fact would not help to make cheap and good products. Purchase confirmation tool is required.

The refund policy seems fair for both sides to me. Good work. =)

[=;396145]
I already know how would affect the marketplace, prices would go up and it’s not necessary bad thing for sellers or buyers of some top tier products, but that would hurt cheapest stuff. The more complicated the product, the larger price would be. Also, if we take into account the fact of piracy, resell from piracy sites and people who buy stolen stuff from those sites or even just download it from torrent, those people actually ask a seller for support and fact would not help to make cheap and good products. Purchase confirmation tool is required.
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As it stands I believe a seller is able to request the Epic ID and Order # from the developer asking for support, for verification with. Though I agree an automated method would be ideal in order to increase efficiency. =)