Sponsored camplaign is completed but not charging my payment

Summary

Hello, I recently created sponsored campaigns, and although the sponsorship period has ended, Epic Games has not yet charged my Mastercard. It has been two days.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Steps to Reproduce

Steps to Reproduce:

I created sponsored campaigns through Epic Games.

The sponsored campaign ended successfully.

It has been 2 days since the campaign ended.

Epic Games has still not charged my Mastercard for the sponsorship.

Expected Result

Epic Games should charge my Mastercard immediately or within a reasonable time after the sponsored campaign is completed.

Observed Result

Even after 2 days, Epic Games has not charged my Mastercard for the completed sponsored campaign.

Platform(s)

PC

Island Code

0786-6666-8917

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FORT-1031168 has been created and its status is ‘Unconfirmed’. This is now in a queue to be reproduced and confirmed.

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