Screen Flickering / Shaking violently on Laptop - only happens with UE / UEFN

General Issues and Bug Reporting
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Hi

I have been using UEFN since launch, previously had never used UE and never played Fortnite until UEFN launch, I generally use a gaming PC but also purchased a gaming laptop which is where the issues are.

I know very little with tech, the laptop says intel core i7
Nvidia geforce RTX
Vector GP75

The issue almost always happens when the laptop is plugged in, when running on the battery I think it has only happened once or twice, problem is I only get up to 40 mins on the battery (bought laptop new) I am told all the graphics and demanding stuff uses the battery faster - unsure how true that is, It has happened in UE twice but always happens with UEFN sometimes I might get an hour or a few hours and other times it is instant or I get a few mins and then the screen shakes so violently, I have to do CTRL / ALT / Del to stop it, I might get a few mins or longer before this happens again or it can be instant, drives me mad - wondering if anyone else has suffered this and if there is a way to stop it happening, Fortnite works fine on the battery when playing the game, everything else works fine that I have tried the only time this happens in Unreal editor and UEFN, I only purchased the laptop for UEFN so am getting little use on it.

Any help / info would be really appreciated, thanks in advance.
I put up an image of what is shown after the crash which happens all the time.

Steve
(Unsure if shaking is the correct word, maybe flickering but so badly and fast that it appears like screen shaking, takes up the whole screen)

image
image738×847 30.5 KB

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Thank you for your report! Can you please re-post using the “New Issue” option on the Issues and Bug Reporting forums? Posts with this feature are connected directly into our development team so we can quickly get to them!

For more information, such as how to get the reference ID, please check out the article here: Using the Creative and UEFN Bug Reporting Form

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Thank you for the reply

The reporting thing I can’t do because it happens on every map I open when using laptop, on PC everything is fine, so not isolated to one map or one situation - basically when that laptop is plugged in at some point the screen will start flickering uncontrollably so bad that the laptop is unusable, as I said it was bought brand new - bought only for UEFN / Fortnite.

This never happens when playing Fortnite it has only ever happened when in UE or UEFN and almost always when laptop plugged in, when not plugged in it is more stable but the charge on this new laptop appears to be 40 mins to an hour max.

I don’t know how to record what happens, maybe I can get some screen captures or something - Right now the laptop is useless to me unless using UEFN in very short sessions.