Any possibility that in the future we will be able to pay upfront for a predetermined period of time instead of having to rely on making sure monthly charges go through? Say a 3, 6, 12 month upfront payment for those who want that option?
Also, will there be the possibility in the future to manage multiple licenses through one account for smaller companies? At the moment separate accounts need to be created for multiple licenses or we need to contact Epic for custom licensing. It would be better for companies that have small teams and do not need custom terms to be able to buy multiple seats through one account.
Any possibility that in the future we will be able to pay upfront for a predetermined period of time instead of having to rely on making sure monthly charges go through? Say a 3, 6, 12 month upfront payment for those who want that option?
Also, will there be the possibility in the future to manage multiple licenses through one account for smaller companies? At the moment separate accounts need to be created for multiple licenses or we need to contact Epic for custom licensing. It would be better for companies that have small teams and do not need custom terms to be able to buy multiple seats through one account.
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Our main priority right now is adding PayPal support, but you are not the first to request the other items. Noted
āPayment declinedā here also. Iāve had a talk with support (and my bank credit card) and the conclusion is that card is not working with that payment processor. Anyway, really strange because I never had a problem with credit card. So, after Iāve dig a little into forums, Iāve found the Entropay solution, and ā¦ I AM IN! Apparently first test is done! Now, I have a question, is there any place where I can download an invoice? Iāve received a mail from with a welcome message, but no invoice, or should come later?
I had the āPayment is declinedā ( from Italy ) message from you guys, I solved the problem by resubscribe and it worked out fine.
One big important question: if will happen over the next months do my account face any kind of problems because of the āunsubscribe>re-subscribeā happening over and over again?
I mean do I get a kind of suspended account or something like that, since its not possible to unsubscribe and subscribe over and over again?
If you do have an interruption in payment, there is no type of penalty. You actually are allowed to unsubscribe and resubscribe later, as often as you would like. While unsubscribed, you only lose the ability to access new updates and new content. When you subscribe again, you can access these.
[=Nicolas3D;66077]
One big important question: if will happen over the next months do my account face any kind of problems because of the āunsubscribe>re-subscribeā happening over and over again?
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That behavior is totally fine with us.
The one gotcha is that we remove your Github access after a grace period on a lapsed account and that sadly implies that your fork will be wiped. Weāre not happy with flow as that is not our intention, but it is how Github works with private forks :-/
I would like to ask when will Unreal Engine 4 be available in South East Asia Region or Any other Asia country in general ?.. I really want to buy and evaluate Unreal for use in our production. Its been a while since the release of UE4, can you tell us whats your plan to support user in the SEA Region?
Quick update on PayPal ā weāre in the process of testing the integration right now and hope to release it within the next week or so. Fingers crossed.
Iām sorry I donāt have an update on territories we currently donāt support It is a mutual desire for us to be able to provide you with the engine!
Has anyone come up with a solution for ā500 | Server Error, We are currently doing some updates to the site.ā?
I have tried chrome, firefox, IE and safari on Windows and OSX respectively and chrome on my phone, wiped all cookies and cache and Iām still getting error. Using same mastercard that paid for 2 previous months quite perfectly now all of a sudden the site wont work no matter time of day, so I would doubt it actually really is maintenance related.
That fry gif linked earlier certainly applies here, too!
[=Bdnzor;73160]
Has anyone come up with a solution for ā500 | Server Error, We are currently doing some updates to the site.ā?
I have tried chrome, firefox, IE and safari on Windows and OSX respectively and chrome on my phone, wiped all cookies and cache and Iām still getting error. Using same mastercard that paid for 2 previous months quite perfectly now all of a sudden the site wont work no matter time of day, so I would doubt it actually really is maintenance related.
That fry gif linked earlier certainly applies here, too!
Thanksā¦
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Thanks for your report ā here is an internal email about the.
From Train:
Update:
Frank has root caused the to an edge case scenario w/ consistent repro steps:
o User has an active subscription, cancels the subscription.
o User then re-subscribes, but fails (maybe with bad credit card info).
o User then retries w/ updated info, which should succeed but gets a 500 error.
The above steps puts that user in a state where they will fail regardless of a valid payment instrument.
was introduced as early as the v2 payment services release on 5/28, and only recently discovered in our Stage testing for PayPal coinciding with your discovery of it on the forums.
Having reached out to CS, we think there is at least one recent CS ticket tracking .
We are taking the following steps:
o Frank has a fix he is working on getting onto Stage. We will verify & release it today.
o Frank is also gathering a list of impacted users, which we may give to CS for follow up.
[= Vogel;73125]
Quick update on PayPal ā weāre in the process of testing the integration right now and hope to release it within the next week or so.
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I heard from multiple people that in Germany the wirecard works. So there are in fact people who have used prepaid credidcard to pay for UE 4.
But it seems something has changed and now for example there isnāt a field anymore that asked for the name of the credidcart.
The Result is that it says āSorry, your payment credit card is invalidā.
Is there any hope for me that it still works?
Greetings from Germany
Hi adi1961,
Thank you for your interest.
Our team is working on making UE4 available in more regions, including South East Asia. Unfortunately, we do not have an exact timeline yet. Please email @epicgames. to be notified when becomes available.
is also a bummer for us as we have a few people at Epic that have ties to South East Asia - I myself was born and grew up in Indonesia.
[=adi1961;68051]
Hello Unreal,
I would like to ask when will Unreal Engine 4 be available in South East Asia Region or Any other Asia country in general ?.. I really want to buy and evaluate Unreal for use in our production. Its been a while since the release of UE4, can you tell us whats your plan to support user in the SEA Region?
Quick update on PayPal. The code is all done and ready, but weāre waiting for some paperwork to be counter-signed before we can pull the trigger. pushes our anticipated āby mid-Juneā date a bit. Hopefully any day now, but realistically it could be pushed into next week as we donāt want to release updates on a Friday. Thanks for hanging in there!
After coming back from a concussion I wanted to make sure I kept my sub running (using pre-paid credit card) and I got the following error: "Unknown error in processing payment. Please try again later. ", I tried it for 3 days now but still itās not working and my subscription is running out in 2 days :(.
[=Neverknows;78734]
After coming back from a concussion I wanted to make sure I kept my sub running (using pre-paid credit card) and I got the following error: "Unknown error in processing payment. Please try again later. ", I tried it for 3 days now but still itās not working and my subscription is running out in 2 days :(.
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Did you already contact @unrealengine. about the? They have access to backend logs and such to help you
It is a mutual desire for us to be able to provide you with the engine!