Players entering the underground/tunnel area get kicked out of their vehicles and need to rejoin.

Summary

Players entering the underground/tunnel area are getting kicked out of their vehicles and have to exit and re-enter, making the tunnel unusable. We already have a FortUndergroundVolume covering the area.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Stability

Steps to Reproduce

Enter the map and drive through the tunnel. The issue occurs around 90% of the time, making it very frustrating and really disruptive.

Expected Result

Players should be able to drive through the tunnel without encountering any issues.

Observed Result

Players are sometimes kicked out of the vehicle and left standing outside, requiring them to leave the area before they can continue.

Platform(s)

Tested on PC and consoles, with the issue occurring across all tested platforms.

Island Code

5791-2777-2631

Upload an image

Video

Additional Notes

This started happening to us after 41.00 I believe.It’s all the same landscape so if traversing between landscapes could be a potential cause, I don’t think that applies here.

This is one of the biggest complaints we’re getting from players and is having a huge impact on the player experience. We’re losing players simply because of how frustrating the experience is. I strongly believe this isn’t an issue on our side.

1 Like

Hi @iicq-og - Could we please get your logs so we can investigate? Thank you!

Thanks so much for reaching out! Here are two new example videos, each with its corresponding logs. From what I can tell, it can happen outside the tunnel as well and affects most vehicles. However, the custom car and SUV seem to have almost a 100% chance of it happening, while the others appear to be more random.

Apologies for the delay my PC stopped working completely, so I had to get it repaired before I could get back to you.

Logs :

Custom SUV :

Custom Car :

Still an issue after 42.00

FORT-1139211 has been ‘Backlogged’. This is an issue that is in a queue to be addressed.