Matchmaking issue – players always placed into separate sessions instead of the same lobby

Both, mostly UEFN.

My map also dead. Just juming in empty servers.

Only getting plays around 7pm UTC.

Please fix asap

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My map went into Discover today. 0678-0014-4695
I jump in and join a fresh empty server, no players.

Needless to say it didn’t retain any players, there’s no one to play with.

Please fix this, it’s been a month.

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We hope we get an answer from you @Flak and tell us what the team say about this bug, and Thank you

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Pleeease anything, it’s crazy that we have to beg

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Can you also see what’s wrong with my island’s (2156-9060-4636 Ibizella Party Royale) discovery page performance? It used to get over 100k impressions on new and updated category every time I released a new version, now nothing. I’ve tried to contact Epic for weeks and weeks, and no one gives real answers.

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I’m starting to feel all these issues aren’t a coincidence. Losing traction on smaller island’s means less money for Epic to pay, which we all know by now that they are having troubles.

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Let’s speak directly now: What can take so long that a professional team can’t take a look at it and give quick feedback?

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I fully agree, unless @Flak got layed off like the other unfortunate devs we need some sort of communication

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100%. And honestly? The “the team will look into it” response is getting insulting at this point. If this isn’t a priority which, let’s face it, it clearly isn’t, then just come out and say it. I would genuinely rather hear “we have more important things to fix first” than be waiting all day every day for empty promises and zero follow ups.

Good job killing off small creators by the day so millions can be payed out to STB, the lack of transparency isn’t just frustrating

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Hey folks, thanks so much for reporting this issue. We understand this is important and we are doing our best to get to the bottom of it. We’ll be in touch when we have an update, but in the meantime, please remain constructive and respectful.

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Thank you for the reply, I mean that’s all we ask for, just some communication, I know it must not be easy out there with everything happening, best of luck.

Edit: Also please, if you have at any time an ETA please let us know.

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I agree an ETA would be nice

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This issue has affected my maps as well.

Players have added together as friends just to be able to join in the same sessions. And the ones that don’t want to add anybody they are just gone forever.

This been going on for a long time.

I even posted a tweet about it.

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Hello @Flak, sorry to bother you, but do you think this issue could be resolved by the end of next week ? If not, I would like to waste no time and release my map. Thank you

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Hi,

I would like to report a matchmaking issue affecting my UEFN islands in the Europe region too, while NA-East works correctly.

When multiple players (in the same party or joining at the same time) try to enter the island, they are consistently placed into separate instances instead of the same lobby.

This is severely damaging key metrics like daily retention, 7-day retention, and total playtime. This is a very serious issue.

Details:

  • Region: Europe

  • Platform: PC + Mobile (tested)

  • Players in party: The only way to enter together is playing in party.

  • Result: If they play alone, players are split into different lobbies

  • Map type: Team-based (requires multiple players to function). Map code: 1269-0049-8905

This makes the island effectively unplayable, as it is not possible to reach the minimum number of players needed to start proper matches.

We tested the same setup in another region (NA-East), and players were correctly placed in the same lobby, which suggests this issue may be region-specific.

I strongly hope this issue is resolved as soon as possible, as player counts, metrics, Discover placement, and revenue can drop within hours, while building and sustaining a community takes days, weeks, or even months.

Thank you,
Lanzeh

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We hope that the team has at least identified the cause of this problem.

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I’ve been having this issue the past few weeks across all of my maps too. I thought I was going crazy as I could never find other players. And with all the maps being multiplayer, it really ruins the ability to grow a small map if they have nobody else to play with

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Same here. I was like: New season is out and my maps all dead. Impression went down over 60% and plays went to zero.

While i had some plays jumped in and it always started new Lobbies. Kinda crazy. Killing small maps. Sadly There will be no compensation. So our maps might be dead till it fixxed.

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Hopefully something is done today

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I found out that increasing the Overtime Player Target and queue overtime duration to like 45-60 seconds (up from 5) seemed to kinda resolve or atleast band aid fix the issue for me.

I don’t get complaints about people being loaded up into empty lobbies after doing that change, and them waiting for possibly 45 seconds in the lobby was not even noticed by anyone so it worked out for me but to be fair that map has max players of 2 so I don’t know if my fix will work for other maps that have larger player lobbies

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