Matchmaking issue – players always placed into separate sessions instead of the same lobby

Summary

In the last ~2 weeks, players who join my Fortnite Creative island are almost always placed in completely separate sessions instead of getting into the same lobby.

The island supports up to 50 players with public matchmaking, but most players start the matches alone because new sessions are constantly being created instead of filling existing ones.

This problem occurs in multiple regions. I have also received messages from players asking why they are always alone in the matches, which confirms that it is not just my own tests/join attempts that are affected.

I recorded a video showing the issue, where I join the island and am placed in an empty session.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

  1. Start matchmaking for the island using the island code.
    2.The player gets placed into a new empty session instead of joining an existing session with other players.
  2. This happens consistently across different regions.

Expected Result

Players matchmaking for the island should be placed into the same session until the lobby is full (up to 50 players).

Observed Result

Players are placed into completely separate sessions, often starting matches alone instead of joining existing lobbies.

Platform(s)

All platforms

Island Code

5049-6507-5084

Upload an image

Additional Notes

This problem started about 2 weeks ago and has significantly affected player activity on the island. Occasionally players are able to end up in the same session, but only if one player is already inside the island and then invites other players to join them.

If players try to join the island normally through public matchmaking, they are almost always placed into separate sessions instead of joining the same lobby.
Please try to fix it immediately.

Summary

In the last ~2 weeks, players who join my Fortnite Creative island are almost always placed in completely separate sessions instead of getting into the same lobby.

The island supports up to 50 players with public matchmaking, but most players start the matches alone because new sessions are constantly being created instead of filling existing ones.

This problem occurs in multiple regions. I have also received messages from players asking why they are always alone in the matches, which confirms that it is not just my own tests/join attempts that are affected.

I recorded a video showing the issue, where I join the island and am placed in an empty session.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

  1. Start matchmaking for the island using the island code.
    2.The player gets placed into a new empty session instead of joining an existing session with other players.
  2. This happens consistently across different regions.

Expected Result

Players matchmaking for the island should be placed into the same session until the lobby is full (up to 50 players).

Observed Result

Players are placed into completely separate sessions, often starting matches alone instead of joining existing lobbies.

Platform(s)

All platforms

Island Code

5049-6507-5084

Upload an image

Additional Notes

This problem started about 2 weeks ago and has significantly affected player activity on the island. Occasionally players are able to end up in the same session, but only if one player is already inside the island and then invites other players to join them.

If players try to join the island normally through public matchmaking, they are almost always placed into separate sessions instead of joining the same lobby.
Please try to fix it immediately.

7 Likes

This is something i’d like to also support. In our game we even are getting clients on the same network not being placed into the game. Massive issue for any social open world type game

7 Likes

I’m seeing the same issue, also starting a few weeks ago.

Island Code: 3475-3182-7508

3 Likes

Also getting reports that it’s happening on 6351-9562-0264

4 Likes

I have the same problem on 8554-1490-4229

4 Likes

Getting the team to take a look.

9 Likes

Thank you, I really appreciate it. I hope the team is able to identify the problem.
Some players are slowly losing the motivation to keep trying.

3 Likes

Same issue on 5111-6114-6754. The issue is also present in Playtest.

I tried to join using 4 accounts. The first 2 players are placed in 2 different lobbies, then the player 3 joins one of the 2 lobbies and the player 4 joins the remaining lobby with 1 player. At the end there is 2 lobbies with 2 players instead of having 1 lobby with 4 players.

Here are my structure and matchmaking settings:

4 Likes

The issue is still ongoing and hasn’t been fixed even after today’s update. This is seriously affecting the game, and many players are leaving Fortnite because of it.

3 Likes

I can confirm I am having this issue too, making maps unplayable for new players

4 Likes

Confirm, it happens to me too

4 Likes

Players are reporting this issue on my map as well. They are based in Europe and have said they are only ever put into a session alone, unless they change their region to the US, but then the lag is too bad.

4 Likes

This started happening to my island 0678-0014-4695 since update 39.00

I also noticed platforms cannot matchmake with other platforms, I tested this by simultaneously joining the playtest version of the island in the same region.

A few players also reported not being able to matchmake with their friends unless they’re invited (they play on different platforms)

This is issue is almost completely killing my island.

4 Likes

On my map 8554-1490-4229 is the same Problem… Players Join alone in a session and not together… Please Fix the Problem…

4 Likes

The player who reported this to me is based in Europe, as I am too and I’m always put into fresh lobbies alone. This might be an indicator

7 Likes

It’s a regional issue: 5 different accounts have Europe as their region, they are not all put in the same lobby

  • Xbox account in solo lobby

  • Pc account in solo lobby

  • 2 Pc and 1 mobile in same lobby

When launching the session with na-east: All 5 accounts join the same lobby. Hope this helps break down the issue and hope a quick fix is dispatched

7 Likes

This would explain why my map only has a slightly significant amount of players during the NA peak hours. EU hours are dead.

6 Likes

(post deleted by author)

3 Likes

I hope they fix it quickly, we have 2 maps that we are unable to post under these conditions, just a waste tbh

4 Likes