Summary
On a new Epic account, the Unreal Engine > Library page in Epic Games Launcher 20.3.5 shows no engine versions. The yellow “Install Engine” button and the “+” next to Engine Versions do nothing when clicked, so Unreal Engine cannot be installed at all. The launcher never shows the Unreal Engine EULA. Launcher log shows: “EoshState = WaitingForBuildsAndItemFiles”, “LoadItemFiles: Loaded 0 item files”, “…found 0 entitled apps”. Same issue as other recent threads on this forum. Player Support ticket 27010577 redirected me here.
What Type of Bug are you experiencing?
Other
Steps to Reproduce
- Create a new Epic Games account.
- Install the Epic Games Launcher (20.3.5) on Windows 11 and sign in.
- Open Unreal Engine > Library.
- Click “Install Engine” or the “+” next to Engine Versions.
Expected Result
The Unreal Engine EULA appears, engine versions are listed, and Unreal Engine 5.8 can be installed.
Observed Result
Nothing happens. No EULA, Engine Versions stays empty, nothing is queued in Downloads. Log: “EoshState = WaitingForBuildsAndItemFiles”, “Loaded 0 item files”, “found 0 entitled apps”. Tried: PC restart, clearing launcher webcache, full launcher reinstall, launcher 19.2.0 (force-updates and hangs). Nothing helps. Please grant the Unreal Engine entitlement to the account or fix the launcher.
Affects Versions
5.8
Platform(s)
Windows