Launcher 20.3.8 – Engine Versions empty, "+" greyed out, "found 0 entitled apps"

Hi Epic Support has a articles about this

Why do I see IS-EO errors when using the Epic Games Launcher? - Epic Games Store Support

Uninstall EOS using Windows 11 and Reinstall the Epic Online Services (EOS), you can follow the steps from the article

IS-EO-FAILED_OP_START error in Epic Games Launcher - Epic Games Store Support

You can also whitelist EOS in your firewall. For additional information, you can also consult Firewall Considerations.

If you are using D: your PC must have the paths

D:\Program Files (x86)\Epic Games

D:\Program Files\Epic Games