Summary
Unreal Engine > Library in Epic Games Launcher 20.3.8 shows no engine versions. The “+” next to Engine Versions is greyed out and “Install Engine” does nothing. The EULA never appears, so I cannot install Unreal Engine 5.8. Could you please check the Unreal Engine entitlement on my account (display name: Paul-steel-balls)?
Please select what you are reporting on:
Creative
What Type of Bug are you experiencing?
Other
Steps to Reproduce
- Sign in to Epic Games Launcher 20.3.8 on Windows 11.
- Open Unreal Engine > Library.
- Click “Install Engine”, or the “+” next to Engine Versions.
Expected Result
The Unreal Engine EULA appears, engine versions are listed, and I can install Unreal Engine 5.8.
Observed Result
Engine Versions stays empty. The “+” is greyed out and “Install Engine” does nothing.
EpicGamesLauncher.log shows:
LogCommunityPortalAppManager: EoshState = WaitingForBuildsAndItemFiles
LogCommunityPortalAppManager: LoadItemFiles: Loaded 0 item files
LogCommunityPortalOSS: Display: …found 0 entitled apps
Also repeating many times per second:
LogPortalPlatformSettingsManager: Warning: Failed to query the value type of LauncherUsingEOSH, error code 2
Platform(s)
Windows
Additional Notes
Already tried: fully restarting the launcher, deleting the webcache folder, running the launcher as administrator, checking the install location. No change. Same symptom as other recent threads reporting “found 0 entitled apps”.
