Install Engine and + do nothing, Engine Versions empty (new account)

General Issues and Bug Reporting (Unreal Engine)
1

Summary

I just created my Epic Games account (display name: Back2Roots) and I can’t install Unreal Engine. In Unreal Engine > Library, the Engine Versions section is empty, and both the “+” next to Engine Versions and the “Install Engine” button do nothing. The Unreal Engine EULA has never been shown. This looks like the issue other new accounts are reporting (“found 0 entitled apps”).

What Type of Bug are you experiencing?

Other

Steps to Reproduce

  1. Sign in to the Epic Games Launcher on Windows 11 with a newly created account.
  2. Open Unreal Engine > Library.
  3. Click the “+” next to Engine Versions, or the “Install Engine” button.

Expected Result

The Unreal Engine EULA appears and I can choose and install an engine version (5.8).

Observed Result

Nothing happens. Engine Versions stays empty, no EULA is shown, and nothing is queued in Downloads.

Affects Versions

5.8

Platform(s)

Windows

Additional Notes

Already tried: fully quitting the launcher from the system tray and relaunching, rebooting Windows, toggling Settings > Hide Game Library on/off with restarts in between, and checking that the default install folder is valid (C:\Program Files\Epic Games). Could you please check the Unreal Engine entitlement on my account so I can install UE 5.8? Thanks!

2

Update: workaround that worked for me

I claimed this week’s free game in the Epic Games Store from the launcher (Knightica). I didn’t even need to install it. Right after that, the “+” next to Engine Versions started working: it added a 5.8.0 slot with an Install button, and the version list now shows everything from 4.24 to 5.9.0 Preview.

Thanks to the people who suggested this in Launcher 20.3.7: Install Engine and + do nothing, Engine Versions empty, "found 0 entitled apps" (new account). Epic is tracking the underlying bug as UE-413749.