Launcher 20.3.7: Install Engine and + do nothing, Engine Versions empty, "found 0 entitled apps" (new account)

General Issues and Bug Reporting (Unreal Engine)
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1

Summary

On my Epic account, the Unreal Engine → Library page in Epic Games Launcher 20.3.7 shows no engine versions. The yellow “Install Engine” button and the “+” next to Engine Versions do nothing, and the Unreal Engine EULA has never been shown to me. Sign-in works normally. The launcher log says “found 0 entitled apps” on every start. This looks the same as threads 2840123, 2844695 and 2845382. Epic’s help centre says Epic Games Support can’t assist with Unreal Engine directly, so I’m reporting it here.

What Type of Bug are you experiencing?

Other

Steps to Reproduce

  1. Sign in to Epic Games Launcher 20.3.7 on Windows 11 Pro.
  2. Open Unreal Engine → Library.
  3. Click “Install Engine”, or the “+” next to Engine Versions.

Expected Result

The Unreal Engine EULA appears, engine versions are listed, and I can install Unreal Engine 5.8.

Observed Result

Nothing happens. There’s no EULA and no error, the Engine Versions list stays empty, and nothing is queued in Downloads. Every launcher start logs:

LogCommunityPortalAppManager: EoshState = WaitingForBuildsAndItemFiles
LogCommunityPortalAppManager: LoadItemFiles: Loaded 0 item files in 0.0 secs
LogCommunityPortalOSS: Display: ...found 0 entitled apps
LogEOSManagerEGL: EOS Auth Login succeeded

Some starts also log “Timed out waiting for startup ack from EpicWebHelper”, but the result is the same with or without those warnings.

Already tried, without success (2–3 November 2026):

  • Fully exited the launcher (all Epic processes, including the tray, EpicWebHelper and the overlay) and restarted it several times
  • Cleared the launcher web cache twice
  • Started the launcher with -http=wininet (log says “-HTTP=WinInet is no longer valid”)
  • Ran the latest official installer. It opened the launcher as administrator, which fixed a “FixLauncherInstallDirectoryPermissions … failed with 5” error but not the entitlement.
  • Added the free Game Animation Sample to my Fab library and tried creating a project from it (the forum workaround)
  • Windows Security shows no blocked Epic files. About 250 GB is free on the install drive.

Affects Versions

5.8

Platform(s)

Windows

For crash reports, include your callstack

Not applicable. Nothing crashes; the install buttons just do nothing.

Additional Notes

Epic Games Launcher 20.3.7, Windows 11 Pro (10.0.26200), NVIDIA RTX 3080.

Could Epic please check the Unreal Engine entitlement / engine catalog for my account, or show me the EULA so I can accept it? I can provide the full launcher log privately if needed.

2

Same here. Account not new, but first time logged in on this PC and first time trying this out. Epic Games Launcher 20.3.7: Engine Versions is empty; “Install Engine” (yellow, not greyed out) and “+” (greyed out) do nothing. Store and sign-in work. Restarting Windows, resetting webcache, and running as administrator did not help. Logs show WaitingForBuildsAndItemFiles, Loaded 0 item files, and found 0 entitled apps. Please investigate.

3

I am experiencing the same issue. The Unreal Engine Library is empty, and both the Install Engine and + buttons are unresponsive. I have already cleared the webcache, restarted the launcher, and tried the Game Animation Sample workaround without success. I need to install Unreal Engine 5.6. Could Epic investigate this installation issue and check whether my account has the required Unreal Engine access?

4

I am experiencing the same issue on a new Epic account, but with Epic Games Launcher 20.3.8 on Windows. Unreal Engine > Library is empty. The yellow Install Engine button and the + beside Engine Versions respond visually to clicks but open no dialog and start no download; the Library remains at 0.0 B. No EULA or installation prompt appears. I have signed into Epic, cleared the Launcher web cache, reinstalled the Launcher, switched between Store and Unreal Engine sections, changed the Launcher language and restored English, and restarted it. Epic’s Launcher troubleshooting diagnostics showed all regional endpoint checks passing. Epic Games Store Support referred me to Unreal Engine support. Could Epic check whether my account is receiving the Unreal Engine catalog/entitlement, or advise how to get the engine installer and EULA prompt to appear?

6

The status of UE-413749 changed to ‘Needs Triage’. We are routing this to the appropriate team for investigation.

7

Subject: Unable to install Unreal Engine — Engine Versions empty, 0 entitled apps

Hello Epic Support,

I cannot install Unreal Engine through the Epic Games Launcher. Clicking the Install Engine button or the + button does nothing.

My logs show:

  • EOS Auth Login succeeded

  • EoshState = WaitingForBuildsAndItemFiles

  • LoadItemFiles: Loaded 0 item files

  • found 0 entitled apps

  • Repeated EpicWebHelper startup timeouts

I have already tried clearing the launcher cache, restarting the launcher, using a sample project, and installing a free game.

Could you please investigate whether my Unreal Engine entitlement, engine catalog, or launcher access is failing to synchronize?

I would like to install Unreal Engine for standalone game development.

Thank you.

8

I had the same problem as you. I couldn’t download or install Unreal Engine because the option to install a version was greyed out.

I even tried uninstalling the Epic Games Launcher, but nothing worked.

However, I found a solution that worked for me: I downloaded a game (Fortnite, in my case), and suddenly the option to select and download an Unreal Engine version became available again. I was then able to successfully install Unreal Engine 5.8.4

Just thought I’d share this in case it works for you too!