Same was with me. I had uploaded an utility bill, and got an email stating that the address verification was unsuccessful.
I have then uploaded another document (from my bank), waiting for response now.
Same was with me. I had uploaded an utility bill, and got an email stating that the address verification was unsuccessful.
I have then uploaded another document (from my bank), waiting for response now.
Thank you Abby for your help!
The warning disappeared, so I assume the verification was succesful.
Hi, Abby.
I have submitted my address verification document a few days ago and now the backend keeps prompting me to wait, saying that I will be emailed within a few days, however many days have passed and no email has been received.
My Fab SellerName is YuewuDev
Iām having the same problem. Iāve been waiting for 2 weeks. Even though I emailed the support team twice, I always get the same answer. I was told I would get a response within 3-7 days, but no, Iām approaching 1 month.
Hi Abby, Iām having the same issues as my colleagues above. Itās been a week since I submitted a document and no feedback so far.
The constant reference to the āthird partyā is getting frustrating.
@luochuanyuewu @Mr.Osman0 @Lazy_Golem Iāll check with the support team and get back to you.
UPDATE: Iāve messaged each of you about the current status
Also, Iāve added this to my message above but want to restate it here:
Please do not send your ID or proof of address documents to our support team. They are not the people who can or will be able to verify your information. All documents for verification must be submitted through the Trader Info tab of Publisher Settings.
Thank you Abby!
Hi there,
What is the proper procedure for those who sent their documents more than a week ago but havenāt received a reply yet? Should we continue waiting?
Yes, please continue waiting.
Youāre also welcome to reach out to support, though until a decision comes through from the third-party provider doing the verifications, our support team wonāt be able to provide much (or perhaps any) additional information.
Waiting is tough - I totally get it and Iām grateful for everyoneās patience. Weāre working on improving this whole process based on the feedback that you all have given us.
Got my approve. Thank you @skfabby for all your help! Youāre definitely one of the best FAB members!
Thank you!
Hello! Iāve also been waiting for more than two weeks and no response.
I received emails from FAB notifying me to complete address verification by March 10th. Regrettably, even though I uploaded the required address documents two weeks ago, there has been no progress update since then. My trader profile remains restricted with no operational access, and the system only displays a static āresults within 3-7 daysā message that has persisted for over two weeks.
Could you kindly advise if resetting my trader information would help resolve this issue? I appreciate your urgent assistance in clarifying the status and next steps.
A purposeful wait with progress updates is manageableāeven if the message received is, 'We need to extend the verification cycle.
Why address verification is still not confirmed ? Its almost 10 March and we are still waiting and losing money from our buyers from EU and %99 of our customers are also from EU.
Why everything is so problematic with fab ?
Iām still waiting for verification as well ![]()
Hello, Iām also having this issue. I uploaded the documents 15 days ago ( 19. Feb ) and still no update. According to the email i have received, Iāll loose my trader status March 10.
i got the same issue, what happen if weāre still not verified after march 10? will there be some compensation for the damage?
Eu users wonāt be able to see/purchase your products i believe.
I doubt epic will offer any compensation as it from a third party(Troller) unless a decent amount of users do experience similar issues and offer a delay or some sort.