I declared trader status but I'm getting a warning?

General Issues & Bug Reporting (Fab)
61

many of us reuploaded documents for address verification on the 18th but we haven’t received any update from fab till now and I have been told that I am unable to sell after the 10th March outside of the EU

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62

Yeah exactly the same as me, frustrating.

63

Hi everyone.

There are a lot of different concerns voiced here, so I’ll do my best to address them all.

  1. If you’re seeing a banner on Fab about self-identifying as a trader or non-trader or completing trader verification (which may include address verification), it is because an action is required from you if you want to distribute your products to users in the European Union.
  • If you haven’t self-identified as a trader or non-trader, please go here to do so.
  • If you identified yourself as a trader, you may not have successfully completed some or all steps of trader verification. Full trader verification is composed of ID verification, address verification, and email verification. Please please go here to complete any remaining steps.

  1. Some of you may have previously completed trader verification and been considered verified traders. An audit of our records indicated that for some of you your address document(s) needed additional review. Thus, even if you were verified previously, you must now re-complete address verification if you wish to retain your trader verification status beyond March 10, 2025. Until March 10, 2025 you are still a verified trader and are still able to distribute products to users in the European Union.

  2. If you have attempted address verification and submitted one or more new address documents since February 18, 2025 but are encountering an “Unable to verify address” message in the Publishing Portal, please ignore it. We will be in touch with you by email in the coming days to let you know if your address verification was successful. We are also updating the text that appears there to be more correct and helpful.

  3. We’ve learned that many people have attempted to submit any bill or invoice as proof of address. If you’re submitting a bill, only submit a utility bill – that’s gas, electric, water, internet, telephone and not groceries, online shopping orders, or flower deliveries – or the verification will fail.

  4. The document(s) that you submit for address verification must:

  • Display the same name and address that you provided when you signed up for Fab
  • Be from the last six months

  1. In some cases, trader verification (which includes address verification) will take several business days to be processed. We will send you an email when you have either passed or failed address verification.

  2. We have replaced the verified trader checkmark next to the publisher name with trader info in the About tab of the publisher’s profile.

  3. If you have any questions or concerns about the status of your self-identification or trader verification, please reach out to our support team.

UPDATE: Please do not send your ID or proof of address documents to our support team. They are not the people who can or will be able to verify your information. All documents for verification must be submitted through the Trader Info tab of Publisher Settings.

8 Likes
64

@skfabby I uploaded an official document from my cities office, that contained clearly visible the same name and address I used when signing up … it still got rejected.

I also already got an email saying the document was rejected and that I have to upload a new document, but the link just leads to the FAB trader info page, and no form to upload a new document is showing up (yes I refreshed it multiple times and waited 10 mins).

Clearly the FAB portal is still bugged and the service you guys are using for verification is not doing the job they are supposed to do. There is no reason why they are rejecting official documents with the correct names and addresses, unless they are using a faulty AI software to check documents.

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65

Thanks for that info - I’ve shared it with the team members working on this. We’re in the process of ironing some wrinkles out of the system.

66

Same was with me. I had uploaded an utility bill, and got an email stating that the address verification was unsuccessful.

I have then uploaded another document (from my bank), waiting for response now.

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67

Thank you Abby for your help! :slight_smile: The warning disappeared, so I assume the verification was succesful.

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68

Hi, Abby.
I have submitted my address verification document a few days ago and now the backend keeps prompting me to wait, saying that I will be emailed within a few days, however many days have passed and no email has been received.

My Fab SellerName is YuewuDev

3 Likes
69

I’m having the same problem. I’ve been waiting for 2 weeks. Even though I emailed the support team twice, I always get the same answer. I was told I would get a response within 3-7 days, but no, I’m approaching 1 month.

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70

Hi Abby, I’m having the same issues as my colleagues above. It’s been a week since I submitted a document and no feedback so far.
The constant reference to the “third party” is getting frustrating.

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@luochuanyuewu @Mr.Osman0 @Lazy_Golem I’ll check with the support team and get back to you.

UPDATE: I’ve messaged each of you about the current status

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72

Also, I’ve added this to my message above but want to restate it here:

Please do not send your ID or proof of address documents to our support team. They are not the people who can or will be able to verify your information. All documents for verification must be submitted through the Trader Info tab of Publisher Settings.

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73

Thank you Abby!

74

Hi there,

What is the proper procedure for those who sent their documents more than a week ago but haven’t received a reply yet? Should we continue waiting?

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75

Yes, please continue waiting.

You’re also welcome to reach out to support, though until a decision comes through from the third-party provider doing the verifications, our support team won’t be able to provide much (or perhaps any) additional information.

Waiting is tough - I totally get it and I’m grateful for everyone’s patience. We’re working on improving this whole process based on the feedback that you all have given us.

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76

Got my approve. Thank you @skfabby for all your help! You’re definitely one of the best FAB members!

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77

Thank you!

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78

Hello! I’ve also been waiting for more than two weeks and no response.

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79

I received emails from FAB notifying me to complete address verification by March 10th. Regrettably, even though I uploaded the required address documents two weeks ago, there has been no progress update since then. My trader profile remains restricted with no operational access, and the system only displays a static “results within 3-7 days” message that has persisted for over two weeks.

Could you kindly advise if resetting my trader information would help resolve this issue? I appreciate your urgent assistance in clarifying the status and next steps.

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80

A purposeful wait with progress updates is manageable—even if the message received is, 'We need to extend the verification cycle.

1 Like