@skfabby I uploaded an official document from my cities office, that contained clearly visible the same name and address I used when signing up … it still got rejected.
I also already got an email saying the document was rejected and that I have to upload a new document, but the link just leads to the FAB trader info page, and no form to upload a new document is showing up (yes I refreshed it multiple times and waited 10 mins).
Clearly the FAB portal is still bugged and the service you guys are using for verification is not doing the job they are supposed to do. There is no reason why they are rejecting official documents with the correct names and addresses, unless they are using a faulty AI software to check documents.
Hi, Abby.
I have submitted my address verification document a few days ago and now the backend keeps prompting me to wait, saying that I will be emailed within a few days, however many days have passed and no email has been received.
I’m having the same problem. I’ve been waiting for 2 weeks. Even though I emailed the support team twice, I always get the same answer. I was told I would get a response within 3-7 days, but no, I’m approaching 1 month.
Hi Abby, I’m having the same issues as my colleagues above. It’s been a week since I submitted a document and no feedback so far.
The constant reference to the “third party” is getting frustrating.
Also, I’ve added this to my message above but want to restate it here:
Please do not send your ID or proof of address documents to our support team. They are not the people who can or will be able to verify your information. All documents for verification must be submitted through the Trader Info tab of Publisher Settings.
You’re also welcome to reach out to support, though until a decision comes through from the third-party provider doing the verifications, our support team won’t be able to provide much (or perhaps any) additional information.
Waiting is tough - I totally get it and I’m grateful for everyone’s patience. We’re working on improving this whole process based on the feedback that you all have given us.
I received emails from FAB notifying me to complete address verification by March 10th. Regrettably, even though I uploaded the required address documents two weeks ago, there has been no progress update since then. My trader profile remains restricted with no operational access, and the system only displays a static “results within 3-7 days” message that has persisted for over two weeks.
Could you kindly advise if resetting my trader information would help resolve this issue? I appreciate your urgent assistance in clarifying the status and next steps.
Why address verification is still not confirmed ? Its almost 10 March and we are still waiting and losing money from our buyers from EU and %99 of our customers are also from EU.
I submitted my address verification documents over two weeks ago, but the process is still not completed. According to your policy, my trader status will be removed on March 10, and today is already March 5.
I am concerned about this delay and would like to get an update on the verification status. This is an urgent matter, as I need to maintain my trader status. I would greatly appreciate any assistance in expediting the process.
The warning disappeared, so I assume the verification was succesful.
