I think this is now the case because system wants us to verify our adresses for continue to sell.
Why there are always problems for making sales hard with fab ?
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(post deleted by author)
You can contact Fab support and we can reset your trader info if you want to change your declaration.
@Tyler_X Hello!
I chose not to be a trader, but nothing further happens, my products are currently unavailable in the EU.
On the tab: Publisher Settings / Traider Info, I see âDeclare your trader statusâ
If you click on the link, you can see my choice of âNon-Traderâ, but there is no additional confirmation. I think there should be a ânextâ or âdoneâ button somewhere to confirm the selection.
UPD â Now for the place of the inscription âDeclare your trader statusâ I see âUpdating your Trader statusâ in the sellerâs page, information about the non-trader also appeared on the âAboutâ tab, but the products are still not displayed in the EU.
To be clear, if you were already a verified trader and got a message about verifying your address, you are still a verified trader and you are still able to sell to users in the EU.
You just need to do address verification by March 10, 2025 if you want to remain a verified trader + keep selling to the EU beyond March 10, 2025.
I think this is fixed now, for you, at least. If anyone else changes their trader/non-trader status and encounters issues, please contact support.
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My trader status has disappeared and I now see âDeclare your trader statusâ. Client from EU seems to confirm this.
(Earlier today I still was a trader)
You can check it out yourself: https://www.fab.com/sellers/Eugene1sv
I asked you questions what to do in all these topics, but no reaction? And this all happens during the sale event?
Please check this out.
I provided documents to verify my address, but I still see this message:
âUnable to verify address
We verified your identity but couldnât verify your address. Weâll email you at *****@gmail.com with a link to upload a different proof of address in the next few days.â
Did the documents fail verification? What does this mean?
Thanks.
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Are you seeing that on the trader tab of your seller portal? If so, that message just shows until the documents you submitted have been reviewed by Trolley.
Yes, I see in Trader Info tab. Ok, so Iâm waiting verification.
@Eugene1sv1 Your trader status has been confirmed, information about the trader is visible from the EU, and the product are also displayed.
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Am I right in understanding that if you donât want to verify me as a trader, even though I provided you with documents such as a passport and registration, then my goods will not be visible from the EU?
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Do you experience the same problem? I have submitted an utility bill with my name and address, and got a reply stating âAddress verification unsuccessfulâ
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Trader status will be lost on March 10th, according to Epic.
I hope it just a ui bug for the warning banner because not much days left 
I wouldnât count on thatâŚ
Has anyone solved this problem so far? Although I submitted it to the staff, the response I received was to wait ten minutes and refresh the browser, which did not work. I changed three browsers and could not see the additional submission window again. If anyone has solved it, can you share the solution?
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Also getting this, though I have already submitted an address proof.
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Same situation here. Did the verification according to the email from Feb 18th and it seems it wasnât accepted even though it was a government issued tax doc. So now I have my credit card bill from my bank to try again but it seems we have to wait for another email to arrive but we donât know when it will come.
Please Epic send this email so we can try again, I donât want to lose the ability to sell to the EUâŚ
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