The same thing! They wrote that they couldn’t confirm the email, but I confirmed it a long time ago. It is very unpleasant to lose trader status before a sale for no reason!
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Same here: Unable to verify address
We verified your identity but couldn’t verify your address. We’ll email you at ****@gmail.com with a link to upload a different proof of address in the next few days."
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Absolutely the same issue.
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Hi,
Just wondering, whether this situation is a continuation of the same bug?
This is also very interesting, since an international passport was used for confirmation, in which the address was indicated.
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I have this bug again, I already completed my verification and I hope I don’t lose the ability to sell to the European Union!
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A warning hangs, there is no letter … I hope this is just a mistake
Man, I seriously don’t understand, I had a similar problem before, it’s happening again and this time they directly took my approved trader status, I didn’t even receive an additional e-mail.
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Judging by the products and publishers’ pages, absolutely everyone has lost their trader status.
It’s strange that there is no word from the FAB technical service
Hi again 
If you saw the banner earlier today but don’t see it now, it’s because we’ve turned it off temporarily until everything is correctly in place. It’s related to the DSA, which you can read more about here.
If you see the banner when we turn it back on, it’s because some action is required of you. You may need to self-identify as a trader or non-trader, complete trader verification, or submit additional documents for verification. We will reach out to you via email with specific instructions, if that is the case.
If you have previously verified as a trader and you’re not seeing a checkmark next to your name, it could be for a couple of reasons.
- The first reason is that trader and non-trader info is no longer displayed to users outside the European Union.
- The second reason is that we’ve replaced the checkmark next to the publisher name with info in the About tab of the publisher’s profile.
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It is written in this column that I am a certified trader, but no ticks.
It turns out that no additional actions, on my part, will not be required, right?
We have sent emails out to some sellers in cases when we have been unable to verify their address. We are currently troubleshooting an issue where not all sellers are able to see the address verification widget in the portal. Please wait at least ten minutes and then refresh your browser. We have had reports that this works for some of our sellers. After you’ve tried waiting and refreshing, please write back to let us know if it solved your issue so we can better collect information on this issue.
We apologize for this inconvenience.
Josh
@Unreal_Josh Hello!
I also received an email demanding to confirm the address.
Can I give up my trader status and distribute products in the EU as a non-trader? I don’t see a button for selecting another status.
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Please advice.
I see the widget. Can I change the address to my new address in the widget and proceed to verification?
Or should I still first contact Fab support with a request to change my address (as stated in email I have received from Fab today?)
I’m based in the EU and I see that you are a verified trader and I can purchase your products.
Trader/non-trader info no longer displays to users outside of the European Union, which may be why you’re not seeing it.
I think this is now the case because system wants us to verify our adresses for continue to sell.
Why there are always problems for making sales hard with fab ?
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You can contact Fab support and we can reset your trader info if you want to change your declaration.
@Tyler_X Hello!
I chose not to be a trader, but nothing further happens, my products are currently unavailable in the EU.
On the tab: Publisher Settings / Traider Info, I see “Declare your trader status”
If you click on the link, you can see my choice of “Non-Trader”, but there is no additional confirmation. I think there should be a “next” or “done” button somewhere to confirm the selection.
UPD – Now for the place of the inscription “Declare your trader status” I see “Updating your Trader status” in the seller’s page, information about the non-trader also appeared on the “About” tab, but the products are still not displayed in the EU.
To be clear, if you were already a verified trader and got a message about verifying your address, you are still a verified trader and you are still able to sell to users in the EU.
You just need to do address verification by March 10, 2025 if you want to remain a verified trader + keep selling to the EU beyond March 10, 2025.