FShaderMapResource_SharedCode::InitRHI is unable to create a shader

I am beta testing a piece of software that uses UE. I am not getting anywhere with the devs about the InitRH shader problem and it has now been many months.

I am thinking it could be an issue with hardware as I run a AMD Radeon 5700XT. That being said I have decompiled some files within the software but I am not sure what I am looking for.

Any thoughts?

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F S h a d e r M a p R e s o u r c e _ S h a r e d C o d e : : I n i t R H I i s u n a b l e t o c r e a t e a s h a d e r