[CRITICAL] Incorrect IARC rating shown on project after creating a new release

Summary

The previous thread was closed so I am reopening this.

Please note that I have been having issues with this for over a year and this issue has greatly degraded the performance of the island and the ability of players in certain regions to join.

This issue also restricts public API data on the island and I’m assuming it is what is also preventing me from being able to put the island in my featured islands on my creator page.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Publishing

Steps to Reproduce

Please see the attached thread.

Expected Result

Please see the attached thread.

Observed Result

Please see the attached thread.

Platform(s)

Please see the attached thread.

Island Code

0535-3255-9081

Additional Notes

This is a LEGO Island. Please keep in mind that this issue is preventing the Island from certain regions due to the max age restrictions for LEGO Islands. The intended IARC rating is correct, and has been reviewed many times. Thank you!

Please see the attached images.

Submission

Email Notification

Email Notification

Ratings after review approved

I took this an additional step further and submitted an IARC review.
Please note as this is a LEGO Island and the rating was set above the max LEGO age rating, the reviewing committee cannot even access the Island to review it. Here is the PEGI response.

This has been an ongoing issue for OVER A YEAR and has cause significant detriment to the Island, partnerships, marketability, player trust, etc.

Thank you for your attention on this matter.