Had the same thing You actually have to go to the Hyperwallet website; if you look for it on Google, Epic Games Pay should appear, and then you just need to click on the activation. Then wait for the activation email. Which I still haven’t gotten.
@Crezyelmo Thank you for your report! We would like to look into this further, would you be able to submit a bug report using the form available here? Fortnite Creative
So I am having this exact issue. I have been going round and round with Hyperwallet support because they keep telling me that they will not be able to activate my account until I have a payment from epic games. I have tried to follow everything yall did to fix this and nothing has worked. Anything new?
Update: Epic chat support told me that a Hyperwallet activation email will be sent 3-5 business days after the initial email confirming that your tax information has been verified, so it might just be a case of waiting?
I am also having this issue - I’ve tried submitting the correct email address at epicgames.uat.hyperwallet.com via the ‘resend activation email’ link but did not receive an email. I’ve looked under the Monetization tab in the creator portal but can’t see any way to complete the activation process.
I’ve submitted a bug report - I think I am currently blocked from completing registration as a Creator.
Since there is no answer in this thread, while the solution seems to exist, let me walk you through it. It worked for me, might not for you, but I hope it does.
Go to the Creator Portal and log in / link account (should be a button somewhere on the top or just login in top right corner to your epic account - already did that so cannot show this part, but it’s relatively straightforward). Then hit the “CONTINUE ENROLLMENT” button:
Didn’t have to wait long for this button to show up. I think it was available right after receiving this email (which I think was a couple of minutes tops):
But yeah, everything is so hidden, layer after layer.
Thanks, Epic, for making everything so obscure <3
Thank you! You saved me from summiting my monitor! I am so disappointed with epics inability to think about how to communicate clearly. They have money to hire some competent UX managers! Please!
@YTDonVito471 Thank you for your report! Can you please re-post using the “New Issue” option on the Issues and Bug Reporting forums? Posts with this feature are connected directly into our development team so we can quickly get to them!
Now the button isnt working for me at all. Im at the step to activate my hyperwallet account, and when clicking the button “Continue Enrollment”, it does absolutely nothing. Support seems to be AI responses and I’ve been going at it for days. Any help from anyone?
oh wow I have the same issue I thought it was just me. Honestly I think your best bet is to wait for support to respond. Make an email request btw because their gonna ask for screenshots and stuff.
Yeah I contacted support and they apparently moved my issue up to a higher team with more tools, and they told me theyre working on it. I hope thats actually true, sometimes support can be unreliable. I’ll let both of you know when I find a fix!
It’s gonna take a long time for them to fix it. I also got moved up to a higher support team like a week ago and they still haven’t fixed the issue. Good luck to you Im praying you have a better experience than what im dealing with
