Billboard Devices will randomly not render text

General Issues and Bug Reporting
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1

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Devices

Summary

I have 16 billboard devices in a central hub area. Some of these billboards are static text. Some of them are dynamically updated via verse. These billboards have previously been working properly for weeks in my project with no property changes. On 8/5/2024 these billboards began rendering text improperly during the game. Upon starting the game, some (sometimes all) of the billboards are not showing their text. This occurs on both the static and dynamic text variants. On some game starts, all of the billboards will be displaying correctly, but then they disappear throughout the game. On the billboards with background visible, the background is still always visible when the text does not properly appear (this tells me the device is still present). Whenever I select “End Game”, I can see all of the billboard’s text “pop in” momentarily at the last moment when the game changes state. I have tried dropping in new billboard devices and left all settings at default with some static text. These new billboards exhibit the same behavior of not rendering at times. This behavior also persisted when publishing to a private island code and playing on XBox.

Steps to Reproduce

Place billboard devices with default settings and static text

Expected Result

Text consistently renders each time the game is started.

Observed Result

Sometimes when starting the game, the text does not render

Platform(s)

PC, XBox

Island Code

0053-2693-8448

Additional Notes

I believe I have come up with a workaround. I tagged all billboard_devices and then in verse I get a reference to each device and call a “HideText()” followed by a “ShowText()” 0.2 seconds later. This appears to be working so far in keeping the text appearing throughout the game session.

2

I have a billboard issue also, but i added it to my game after 8/5, same thing occasionally the Billboard will not display data, mainly on Join in Progress players

3

Epic any updates on this? Billboards are NOT working consistently. Some players can see them correctly, other players (join-in-progress) many times will see no updates from the Set text command. They see the default value that is entered on the Billboard device itself. It works sporadically and then does not work. I cannot find a pattern to it. Testing with a private version (not an editor version)

1 Like
4

Just bumping and voting this for visibility!

5

The status of FORT-788818 incident has been moved from ‘Ready for QA’ to ‘Closed’. Resolution Reason: ‘Duplicate’

1 Like
6

hi @Tshock22 @PixelandPoly @Velociter999 ,

in the document
Resizing Textures | Unreal Editor for Fortnite Documentation
Quote

For example, a 4000x4000 texture with no alpha layer would require 64 megabytes of memory. This would have to be loaded at once and will still display at 4000x4000 even if it was causing aliasing on a small billboard, far away from the player. Texture sizes that are too large can crash devices that do not have enough memory.