Billboard devices texts invisible in published island

General Issues and Bug Reporting
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1

Summary

Some users reported that the texts on my Island are invisible, like shown in the image.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Assets

Steps to Reproduce

I’m not sure, some times it happens and sometimes it won’t. I can’t find a pattern.
1 - Join the island
2 - Billboard device texts are not visible.

*UPDATE: It seems to only affect players that join a game already in progress (JIP)

Expected Result

Billboard device texts should be visible.

Observed Result

All texts in the island are invisible. Even the ones that don’t have any
SetTextHidden() calls.

Texts that are changed in VERSE actually appear after code that sets them.

Platform(s)

PC, PS4, XBOX

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imagem_2025-09-04_222924556.png
imagem_2025-09-04_222924556.png1504×721 1.17 MB

2

I’ve noticed the same behavior 2 week ago, to make them work back only in my Fortnite client, I had to reset my quality setting and re-set it to the same settings, but this is really annoying bug as more difficult to trigger quality change on console

3

FORT-967901 has been created and its status is ‘Unconfirmed’. This is now in a queue to be reproduced and confirmed.

4

Hi @Shoka

Could I have your island code? You can also send it in a DM if you’d rather. Thank you!

5

This happens for jip its a known issue when the game starts from new with players at the game start it should be fine.

1 Like
6

The code is: 6169-9710-6732

As @AtAshTag mentioned, I found out it only happens to players that join an already in progress session.

7

Thank you for the follow-up!

8

This has been an open issue before. We have been discussing this for months. You closed it last time as unable to reproduce. It doesn’t always happen, it is random. But JIP players will see a blank billboard (no text) sometimes. If the text changes, has to be different text, not the same text just reissued in Verse, and it will work. If I have billboards with static data I typically reissue all my billboards with a small change and then reissue to what I want when new players join.

1 Like
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(post deleted by author)

10

Calling Hide() and then Show() on billboards also fix the issue, that’s how I “fixed“ it, but it’s very annoying and has to be done everytime a new player joins the game.

1 Like
11

That may be a new fix, when I first saw this issue last year, that did NOT work. I tried that. So that is good to know that hide/show flip works, thanks.