Awarding XP Problem

[DaaV1996]

Summary

We found out on Monday that people stopped getting XP on our map, even though XP was fully calibrated and we hadn’t updated the map for one week. The map was still supposed to award XP.
When we joined with a full team (none of our players had reached the XP cap for the weekend), no one received any XP on our map. At first, we thought it was just a one time bug, but when we checked again on Wednesday, it was still happening. So we updated our map, and after XP calibration, it started working again.

Today we found out that XP is not working again, even though it is calibrated. We will push another update today to try to fix it.
Is there anything we can do about this bug?

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Other

Steps to Reproduce

Join our map Infinity Tower Tycoon (6586-8735-3733) → try to hit the hitter or unlock anything in your tycoon → XP should pop up (but it doesn’t :/).

Expected Result

Players should earn XP, if the map is awarding XP (as long as they haven’t reached the weekly XP cap)

Observed Result

None of the players received any XP

Platform(s)

PC, Xbox, PS4, PS5, Nintendo Switch 2

Island Code

6586-8735-3733

Additional Notes

We’ve seen this problem on other top maps as well, but they update constantly. When XP recalibrates after an update, this bug doesn’t appear for a few hours or days. We’re not sure how long XP keeps working properly after updating

[Bug-Reporter]

FORT-1025431 has been created and its status is ‘Unconfirmed’. This is now in a queue to be reproduced and confirmed.

[Jimbohalo10]

One Answer from Epic Support was here XP calibration takes too long - General / Issues and Bug Reporting - Epic Developer Community Forums

[DaaV1996]

Hi @Jimbohalo10 Thank you for answering. The problem isn’t in calibration itself, because the map is calibrated and it’s worked fine, but after a few hours/days, XP is not working again. Sending screenshot below confirming XP is calibrated. We just pushed an update to see if it helps us.

[DaaV1996]

After sending an update, XP is starting to be awarded again. After it breaks again, I will share results again here to confirm my thesis.

[DaaV1996]

@Jimbohalo10 Around 7 PM EST XP broke again, even if analitcs saying
”**Calibration Successful. XP Rewards active.”
**
It looks like XP might be breaking every day around 7 PM EST. With the new season coming, is there anything we can do about this? If not, we will have to update our map every day at 7 PM EST, which will be very difficult to manage
@Flak If you could look into this as well, we would be very grateful.