The exact same structure here. Payment confirmed, requirements fulfilled, support acknowledges the issue but cannot provide a timeline because it is with a specialized internal team. In my case FAB made a specific written commitment to reprocess once my Hyperwallet setup was complete. I fulfilled that. Issue was passed to “Finance team” with no ETA or details. Epic Games support saying they are aware but cannot help appears to be a structural response, not a temporary situation. Maybe @Flak knows more?
Anybody got their issues solved? Let me know!
@KeyStarMaps any progress in your case?