Answerhub: There was an error contacting the remote service

GoldragonK08 · October 20, 2020, 12:38pm

Can an Unreal staff check my account please. I am getting the contacting error as well for years now!

Stephen_Ellis · October 28, 2020, 5:23pm

This is now fixed. Cheers

Severe_Valenok · November 28, 2020, 10:34pm

Hi! Having this issue for a long time. Nothing Helps. Just wanted up wote comment, but can’t =( Help meplease!

Stephen_Ellis · November 30, 2020, 8:53pm

This issue has now been fixed.

Severe_Valenok · January 4, 2021, 8:22am

Thank you very much! ( ^-^)

hellgn · January 20, 2021, 9:27pm

Also have the same problem too

Stephen_Ellis · January 20, 2021, 9:38pm

The issue is fixed

hellgn · January 20, 2021, 9:53pm

Big thanks!

Carenama · February 2, 2021, 3:20pm

Hello,

I have an issue with my answerhub account, I can’t login.

always have this error message : There was an error contacting the remote service.

Can you help me?

Thank you in advance.

Best regards

anonymous_user_8967e945 · February 18, 2021, 3:09pm

Hello, I am having the same problem of “There was an error contacting the remote service” on the answerhub of unreal engine when logging in. I was wondering if you could please fix it? Thanks

Stephen_Ellis · February 22, 2021, 2:36pm

Whatever issue is affecting you is not the same as all the others I fix. I see no issues on the backend. I recommend you try some additional things like attempting to login on a different browser or in Incognito Mode (anything involving a fresh session and fresh login, with cleared cache+cookies). If you do this and issues persist, please send me a private message.

I was able to fix your issue. Please try now.

anonymous_user_8967e945 · February 23, 2021, 9:21pm

Thank you! It works now.

akeNaTIVEp · February 28, 2021, 8:35am

I am also experiencing this problem for several weeks, since I started using UE4…since I started trying to access this site at all.

Stephen_Ellis · March 1, 2021, 6:12pm

Your issue is now resolved.

anonymous_user_8dc5c7251 · April 11, 2021, 7:17pm

Having the same issue.

Morotheri · April 13, 2021, 11:05pm

Same issue here. Tried multiple PCs (different locations) and different browsers on different modes, cleared caches and cookies. No dice.

f35vtol · May 10, 2021, 7:42am

I am also getting this error, very discuraging for new users?

From reading history I believe there is magic fix that admins can apply to my acct. can i please be granted access so i may use the site without receiving all errors? please

anonymous_user_9a22d3c7 · May 10, 2021, 5:15pm

Hi there! I am also getting the same error on answers.unrealengine.com while UDN is working fine. Can you please fix this for my account?

anonymous_user_a002689d · May 18, 2021, 6:51pm

Same problem here, except I also get a white screen saying: “There Was An Error Contacting the Remote Service” when I first log in. Please fix.

robothacker34 · June 3, 2021, 9:54pm

I am experiencing this same issue! If someone can help me, that would be great.