Same thing on my island - 2579-2289-9925
Lost all my XP in 1 day of new season, made update with new settings for accolades (prev all of them have “Very Large XP”) balanced them, published balanced update, now have 20k plays since update and my island still does not award any XP, email does not say anything about “Calibration”, just “Not Awarding XP”.
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