XP DESACTIVATED AFTER SUSPENSION HELP

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Assets

Summary

Hello, please read carefully before sending me an automatic reply.
I contact you regarding my map
I created it in December and I have a lot of players on it. On March 18th, I received an email telling me that my account is suspended for 5 days. From the moment I received this email, the XP has completely disappeared on my map. So after the 5 days of suspension I made a new update, even though I exceeded the number of players required to activate the XP, still nothing. It’s been 5 months since my map no longer generates XP despite the accolads put on the map. In addition to that, the XP tests works when I modify my map on the UEFN. So incomprehensible. I contacted them late March about this, and they just sent me a link on “How does the accolads work”. And then no more answer so I had to drop the case. I know very well how works the XP accolads because I had XP before being suspended. They simply removed the XP for whatever reason. I have now more than 10k players per day and I can’t do anything for the XP despite the accolades on the map. I don’t care about the suspension it is not important and it passed and inactive, I just want to recover the XP that is missing for more than 5 months. Or tell me what to do. I think it’s a suspension-related bug. I have also tried to remove the accolade and put it back, nothing.
AND PLS DONT TELL ME TO REPORT THE BUG IN THE GAME !
Thank you.

Steps to Reproduce

Test XP

Expected Result

XP working

Observed Result

Nothing yet

Platform(s)

windows

Island Code

9851-1829-3787

Hello @natycelibataire - I sent you a DM.