Summary
XP calibration is completely stuck in the “Final Stage” for over 3 weeks despite high player traffic.
Please select what you are reporting on:
Creative
What Type of Bug are you experiencing?
Creator Portal
Steps to Reproduce
- Publish a new map version with accolades.
- Reach a peak of 91 concurrent players and over 104,000 accolade activations.
- Check the Creator Portal calibration status.
- The map gets permanently stuck in the “Final Stage of Calibration” for over 3 weeks.
Expected Result
The map should successfully finish the XP calibration process within a couple of hours as stated in the official documentation, and players should start receiving XP.
Observed Result
The map remains frozen in the “Final Stage of Calibration” for over 3 weeks. Player retention is dropping because players are not receiving any XP.
Platform(s)
PC / PlayStation
Island Code
1622-1493-0380
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Additional Notes
Hi Epic Engineering Team,
The map publication date was June 2nd. It has been stuck undergoing the “Final Stage of Calibration” for over 3 weeks (more than 500 hours).
During this calibration period, the island has achieved a peak of 91 concurrent players and has accumulated over 106,000 total accolade activations (as shown in the attached screenshots).
According to official documentation, maps with enough player data should move through the calibration stages “within a couple of hours.” Player Support confirmed via Ticket Reference !00D1a0L44R.!500QP01ZH071 that they cannot assist with Creator Portal backend queues and directed me to report this bug here.
Please investigate why this specific island’s calibration queue is technically frozen on the server side. Thank you!