Xbox Series X, PS5, and Xbox Game Cloud unable to join island

General Issues and Bug Reporting
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1

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Matchmaking

Summary

Over the past few days we have had 50+ comments and dms saying players are not able to join in. We have tested this and found cases of players not being able to matchmake from select PS5s, Xbox Series Xs, and those playing from Xbox Game Cloud.

Steps to Reproduce

  1. Load up our idland (6321-9462-7816) on any of the listed platforms (PS5, Xbox Series X, Xbox Game Cloud).
  2. Ready up on Public matchmaking.
  3. Wait for the loading screen and wait about 10-20 seconds, the bar in the bottom left will load and then fail and you will be sent back to lobby.

Expected Result

Players should be able to queue in with no issues.

Observed Result

Players will fail to load in and be sent back to the lobby.

Platform(s)

PS5
Xbox Series X
Xbox Game Cloud
Potentially More?

Island Code

6321-9462-7816

Extra Note:

After some more testing we’ve found it doesn’t happen 100% of the time.

2

Here is a video sent to us trying to join the same island:

Update, here’s another (Xbox Series X):

3

The status of UCB-1060 incident has been moved from ‘Awaiting Validation’ to ‘Needs Triage’.